UPDATE: T-Mobile Takes Action Against Employee Who Demanded Officer Disarm

A T-Mobile executive apologized to the Grants Pass detective who was asked to disarm or leave their store on Monday.

Grants Pass, OR – An executive from T-Mobile has apologized to the police detective who was asked to leave their Grants Pass store on Monday after he refused to disarm on duty.

Grants Pass Community Service Officer Jennifer Brown told Blue Lives Matter that she and her husband received a call on Monday night.

“We were contacted by the VP of T-Mobile West Coast Operations, who offered an apology on behalf of the business,” she reported.

Community Service Officer Brown said the executive told them that T-Mobile had investigated the situation.

“He pulled video surveillance and said that the employees’ statements of what occurred were not consistent with video,” she told Blue Lives Matter.

T-Mobile also reached out to Blue Lives Matter and said the incident that occurred did not reflect the company’s policies, and “we promptly investigated last night, that individual is no longer associated with the T-Mobile brand.”

The apology to the Browns was tendered by the cell phone company after Grants Pass Police Detective Ryan Brown stopped by a T-Mobile store, located on NE Terry Lane, on duty in plain clothes at about 11 am on Oct. 8.

His badge and duty weapon were visible.

His wife told Blue Lives Matter that her husband had intended to purchase two new iPhones to replace his phone and her phone.

Community Service Officer Brown said that they were going to add two new accounts and pass their old phones down to their daughters.

Det. Brown was in the T-Mobile store talking about new phones with an employee when another employee came out from the back office and told him to take off his gun, his wife said.

“He advised them he was a police officer, and they stated that they have a no gun policy in their store,” she told Blue Lives Matter. She said the employee specifically told Det. Brown to go put his police duty weapon in his car.

Det. Brown, who is a veteran officer with more than 20 years of service with the Grants Pass PD, told the employees that he wasn’t going to remove his weapon because he was on duty with a badge.

The T-Mobile employees insisted that Det. Brown leave the store, his wife told Blue Lives Matter.

The detective started to leave, and then turned back and asked if he could have a printout of his account so he could close it out. But he said the employees refused to give it to him and asked him again to leave.

His wife said Det. Brown left the store to avoid creating any further issues.

“I was appalled, but my heart also broke a little bit for him,” Community Service Officer Brown said. “Someone that has given so much to this community for so long - it felt like a slap in the face. Almost as if they were giving him the middle finger instead of saying thank you for protecting us.”

After he left the T-Mobile store, he called his wife to tell her what happened. And then he went and opened a new phone account at U.S. Cellular, and called T-Mobile to cancel their existing phone plan.

T-Mobile Executive Vice President Jon Freier tweeted Blue Lives Matter on Tuesday morning and said the company had “genuinely” apologized to the Browns for the incident at the Grants Pass store.

“We have investigated this issue at one of our independently owned and operated stores in Oregon,” Freier wrote. “While isolated at this one store with their employee, it’s clearly unacceptable. We will be taking the appropriate actions to ensure this does not happen again.”

The T-Mobile executive tweeted that what happened to Det. Brown was “very poor judgement” and said the company would be “taking the right set of actions and next steps.”

Comments (120)
No. 1-29
Burgers Allday
Burgers Allday

I wonder if anyone reading this thinks this apology even even close to good enough. (???)

Felipe35667
Felipe35667

Go to AT&T, they have a special for First Responders and have even started a secure line for first responders so they can communicate during an emergency when public lines are busy. I joined and was thanked for my service!

Richard Kurtz
Richard Kurtz

T-Mobile did all they could in this situation. They can not control every single employee at all times, but the did the right thing and got rid of the ass hat.

Als10point
Als10point

GRRRRR! At a minimum T-mobile should give Officer Brown 2-4 new iPhones and free service for at least a year, if not for life. The BS has to stop!!!

Ladyfluterby
Ladyfluterby

My family spoke out on this yesterday. We are a law enforcement family and we got together and went into the store and cancelled 26 accounts. The manager tried to make excuses for what happened but soon realized it was pointless. This is the type of action that needs to happen in order to get these business to really start taking this behavior serious and put an absolute stop to it.

On Duty
On Duty

Why was he "on duty" taking care of "personal business" in the first place?

The T-Mobile employee was right in every way.

Now the police took his title and used it wrongly. He should have waited until he was off duty for his "personal business".

The T-Mobile employee needs a raise and the police needs to be written up because he knew better with 20 years of service.

barton4950
barton4950

I'm sure the T-mobile vp felt totally stupid having to explain to that cop what an asshole their employee is. Fucking hourly help is the scourge of the business world.

Burgers Allday
Burgers Allday

Three things I would like to know are: (1) is he an hourly employee or on salary; (2) if he is hourly then was he on the clock; and (3) if he is paid on an hourly basis did he get any overtime that day?

Given that he is buying new iPhones, it sounds like he is being pretty well thanked, in the form of money, by his entire community (including, but not limited to, T-Mobile).

mindy1000
mindy1000

Maybe the cop was on his fckn break. Maybe he should've provided Blue Lives Matter his schedule for that day. Some of you people are azzholes. Always nit picking.

Godsaveusall
Godsaveusall

well now..what did they do to make it right????

Ogun
Ogun

Why couldn't the T-Mobile employee get paid time off? It's not like the employee shoot and killed an unarmed person...

ronnyhawks
ronnyhawks

No excuse for a 20-year veteran. personal business is conducted after hours not while on the clock. go spend the day with your wife when you're not on the clock 👍 the T-Mobile employee didn't do anything wrong and I believe he has the right to refuse service to anybody! And all of these d-bag saying that they cancelled their T-Mobile service over this why does this have anything to do with T-Mobile or your phone service? If you are in the store with your wife conducting personal business, then I suggest you do what the employees asked you to do with no Back talk. That would have been the professional thing to do 👍

ronnyhawks
ronnyhawks

Pretty sure your wife isn't your partner or your ride along 👍 and I'm pretty sure you could have waited to spend money on new phones until after work. sounds like this 20 year veteran just wanted an excuse to get out of work 👍

Thelurpdog
Thelurpdog

Perhaps like most people who hold a job, unlike your basement dwelling, game console playing, parental parasite, the officer takes care of personal business during his lunch period.

Thelurpdog
Thelurpdog

Most likely done during his lunch break. Those of us who work for a living, unlike you, you basement dwelling, game console playing, parental parasite, take care of personal business during our assigned break period.

Halfahemi
Halfahemi

Ogun and ronnyhawks you both seem very wise, have you both been trained extensively in dropping the fries into the vat.2 perfect assholes no respect at all.I know and have seen your types.Your parents must be quite proud.Feel free never to call any law enforcement when you get in a jam.B T W I WILL TAKE FRIES WITH THAT .

Halfahemi
Halfahemi

No helping you .... Burger bitch for life

Bigg59
Bigg59

Another Liberal Snowflake bites the dust

Janken
Janken

And these kind of people want $15 an hour

Det_John_Kimble
Det_John_Kimble

The simple solution is next time T Mobile calls the police for help, inform them OK but no one will be bringing guns into the store, so please ensure the bad guys don't have any on them prior to our arrival, or else we will not be responding.

GForce48
GForce48

Yet another sign/symptom of the fundamental changes brought about by the 0bama crowd!

LordSeamus
LordSeamus

Well...at least they got rid of the snowflake..guess they won't be getting that $15 or so per hour lol. I'm wondering if their apology also got him back to using T-Mobile , or if he still has their new phones and service ?

Ladytiel
Ladytiel

According to the Dept. of Labor Statistics, most paramedics make an average of 14.77 an hour. Whereas MacDonald's and other service employees are demanding $15.00 a hour. Something to think about!

artw44
artw44

Just shows how one bad employee can cost you a ton of customers, or close you down.

bluerudithor
bluerudithor

The employee and store mgr should both be FIRED, because a mere 'apology' is not enough. The Officer had every right to carry that gun on his person inside the store. What does that store and its employees do, when there is a robbery in process, and they call 911 for a cop, who carries his gun to go inside that store for their protection? People, boycott that T Mobile store for disrespecting a Law Enforcement Officer!

Lbbike24
Lbbike24

Ok I totally disagree with Det Brown he made a huge mistake. He has cell service with T-Mobil

EMarie
EMarie

Stupidity at it's lowest! We need names and pictures so other companies can avoid "these type" of arrogant employees. CYOB!

Warmrainydaze
Warmrainydaze

I'm ashamed to be from Grants Pass right now. And also glad that we switched away from T-Mobile or I'd be doing that right now. I understand Josephine County has a bad attitude toward police in general or they'd pay to keep more than 3 officers on the Sheriff's payroll, however that's still beyond ridiculous! Fire everyone who LIED and give the Browns free phones plus seriously discounted plans FOR LIFE or forget it.

Skipper
Skipper

If you are LE, go to AT&T. Ask for Firstnet. The price for your account will drop substantially amongst the benefit of having Firstnet. AT&T is extremely Pro First Responder and they show it.