Uniformed Officer Is Refused Service At Verizon Store, Company Responds

A uniformed police officer was refused service at a Massachusetts cell phone store on Tuesday.

Waltham, MA – A cell phone store employee refused to serve a uniformed Waltham police officer, and now the company is saying that the employee was actually refusing to serve numerous people.

The incident occurred on Tuesday, when on-duty Waltham Police Officer Dan Collins went into the Verizon store on Tower Road, WFXT reported.

“Cellular Sales, an independently owned authorized Verizon Wireless retailer, became aware of an incident at one of our Boston area retail locations in which apparently one of our sales representatives failed to provide service to multiple customers, including a uniformed police officer,” a Cellular Sales spokesperson told WFXT.

“Cellular Sales is committed to providing excellent service to all of our customers, and as a result of this incident, the sales representative has been terminated,” the spokesperson said.

Verizon also issued a statement regarding the refusal of service, and said they were investigating the incident because it involved an employee of one of their independently authorized retailers, WFXT reported.

“Providing excellent service to a first responder is a privilege,” Verizon representative David Weissmann told the Waltham Patch in an email. “We expect all of our partners to uphold our values and business practices.”

The Waltham Police Department confirmed that Cellular Sales contacted Officer Collins and apologized for the incident.

“The officer has relayed to the department that he is satisfied with the company's response to this situation,” Detective Sergeant Tim King said in a statement, according to the Waltham Patch. “As the matter has been resolved by the officer and the company, there will be no further comment at this time.”

Comments (10)
No. 1-8
ProGODProUSA
ProGODProUSA

Why did the employee refuse to serve the other customers besides the uniformed officer? That's what I'd like to know. This is a funny-smelling statement, if you ask me.

SGT_moore_USA
SGT_moore_USA

They say the story is over however, I feel we haven’t been told everything.

lauraaz
lauraaz

What is the name, address, phone number, facebook identity, and email address of the employee? Just losing your job is not enough.The internet demands you be made to pay for this, bigly! A week in stocks on the Waltham common would do some good!

LordSeamus
LordSeamus

Something is rotten in this story....we aren't being told the whole story and I , for one, would like to know more.

Righton17
Righton17

The fact that he/she has been terminated is good.

Billy72230
Billy72230

What the heck is wrong with these people refusing service to uniform officer that's a disgrace glad they got fired thank you officer for your service God bless you

MamaDxo
MamaDxo

Kudos for terminating this moron employee! People are NUTS and these days are totally out of control!

VWells
VWells

Thank you for terminating an employee who refuses to conform to working rules and regulations of a company‼️ Now if only the NFL would also be in compliance, they could fine/fire their employees who also refuse to conform to working rules and regulations ‼️🇺🇸🇺🇸🇺🇸❤️❤️❤️👮‍♀️👮‍♀️👮‍♀️