T-Mobile Store Refuses Service To On-Duty Cop After He Refused To Disarm

A T-Mobile store in Oregon told an on-duty police detective he couldn't wear his duty weapon in their store.

Grants Pass, OR – An on-duty police officer was refused service at a T-Mobile store in Grants Pass on Monday morning because he had his firearm.

Grants Pass Police Detective Ryan Brown stopped by the T-Mobile store, located on NE Terry Lane, on duty in plain clothes at about 11 am on Oct. 8.

His badge and duty weapon were visible.

His wife, Grants Pass Police Community Service Officer Jennifer Brown, told Blue Lives Matter that her husband had intended to purchase two new iPhones to replace his phone and her phone.

Community Service Officer Brown said that they were going to add two new accounts and pass their old phones down to their daughters.

Det. Brown was in the T-Mobile store talking about new phones with an employee when another employee came out from the back office and told him to take off his gun, his wife said.

“He advised them he was a police officer, and they stated that they have a no gun policy in their store,” she told Blue Lives Matter. She said the employee specifically told Det. Brown to go put his police duty weapon in his car.

Det. Brown, who is a veteran officer with more than 20 years of service with the Grants Pass PD, told the employees that he wasn’t going to remove his weapon because he was on duty with a badge.

The T-Mobile employees insisted that Det. Brown leave the store, his wife told Blue Lives Matter.

The detective started to leave, and then turned back and asked if he could have a printout of his account so he could close it out. But he said the employees refused to give it to him and asked him again to leave.

His wife said Det. Brown left the store to avoid creating any further issues.

“I was appalled, but my heart also broke a little bit for him,” Community Service Officer Brown said. “Someone that has given so much to this community for so long - it felt like a slap in the face. Almost as if they were giving him the middle finger instead of saying thank you for protecting us.”

After he left the T-Mobile store, he called his wife to tell her what happened. And then he went and opened a new phone account at U.S. Cellular, and called T-Mobile to cancel their existing phone plan.

She said he complained about the treatment to T-Mobile and they told him they would open a help ticket.

His wife grew up in a police family, and her father is currently a school resource officer with the Hillsboro Police Department. She said police officers were never treated this way when she was growing up.

“In fact, this is the first time we have ever experienced this,” Community Service Officer Brown told Blue Lives Matter. “Especially in our community, we are greeted with open arms. People like to see us in their businesses and their places of employment. The way he was treated is certainly not the norm.”

She said they plan to make sure everybody in their community know what happened at the T-Mobile store.

“Our colleagues, friends, and family will be made fully aware of this, and will take their business elsewhere,” Det. Brown’s wife said. “There are many other companies in this town that respect and are thankful for those in this profession. We will make certain that they’re the ones who get our business from now on.”

Det. Brown was not available for an interview with Blue Lives Matter prior to publication because he was conducting an investigation on Monday afternoon.

Blue Lives Matter contacted the Grants Pass T-Mobile store and spoke briefly with a manager named “Charles” who said he had no comment and referred us to corporate.

When we asked for his last name, the manager hung up the phone.

~~T-Mobile’s corporate headquarters has not yet responded to a request for comment.~~

T-Mobile has responded that they have investigated and taken action in the incident. Full update HERE.

Comments (212)
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Burgers Allday
Burgers Allday

Question for any police officers on this thread: what if the store employee said: We are going to have to step outside and then you are going to have to hand me that badge so that I can closely examine it and make sure it is real before coming back inside. How would you handle a request like that?

Ruinedlife
Ruinedlife

The young kids at my T mobile are jerks too. But so what if you were treated badly at a damn phone store. You jackass cops help this corrupt country just throw good mothers out of their homes and arrest them over and over because their abusive husband tells you to. I have no home or normal life for 11 years. Blue lives are assholes.

FuzzBall44
FuzzBall44

This is why our country is circling the drain. Absolutely disgraceful!

DLPS
DLPS

I am making my thoughts known to them, today. Thank you for posting.

Ladyfluterby
Ladyfluterby

Made my opinion well known yesterday after reading this article along with the rest of my family. Twenty six accounts in total gone just like that. We are a law enforcement family and we all got together and went in to cancel our accounts. The manager at the store was shocked that we took that stand. He tired to make excuses but ultimately realized it was pointless.

StLouis911
StLouis911

The T-Mobil employee was clearly wrong, and I'm glad Corporate stepped in and corrected the situation promptly. But, our Department has a policy against having a weapon exposed when in plain clothes, for officer safety. Such a practice could have avoided the situation, altogether.

Katarina
Katarina

@Ruinedlife If your husbasnd is abusive, why do you get arrested? It is more than your husband telling them to. They need a reason. There is a lot more to your story, right? If the relationship is abusive, get out. Sounds like Child Protective Services needs to have a look at your children's quality of life and safety. "Good" mothers don't continually get arrested.

Don't lie to me.
Don't lie to me.

Wow, so much to unpack in that paragraph. No officer has ever thrown me out of my house. I wonder why? T-Mobile must hire the dumbed down that have no common sense. Glad to know since I was just getting ready to upgrade.

Mrs10
Mrs10

I've apparently come to this party WAY too late to say anything new on the subject so I'll just point out that ATT offers a 25% off discount for all First Responders!

cabman86
cabman86

They own MetroPCS too. Leave them both.

Det_John_Kimble
Det_John_Kimble

T Mobile sucks anyhow.

Det_John_Kimble
Det_John_Kimble

@OfficerBlue anyway to rid this site of trolls yets?

soulcity
soulcity

I get the no gun policy, but then i don't. Like a policy is going to make a criminal leave their gun in the car while they rob the store?

And the policy is meant for the general public, it shouldn't apply to cops!!! This is fucking retarded.

Jacob42
Jacob42

Why was he at the store while he was on duty anyway? My grandfather always said “Take care of your personal business on your personal time.” Wasting the taxpayers money to “upgrade your IPhone” is disgraceful.

Morndenkainen
Morndenkainen

I get the no guns policy, but why is an ON DUTY officer going in to a store to handle PERSONAL business? Isn't that the kind of thing that's best handled after work?

WAYNE ROGER MORRA
WAYNE ROGER MORRA

Americans are STOOPID.

T11
T11

Test

Dave Pierce
Dave Pierce

They probably have no idea how many C.C. folk walk in their store every day. moroooons !

Righton17
Righton17

So if and when they are robbed just tell the caller looking for police help that they are not allowed in the store due to gun policy requiring an on duty cop to be unarmed.