T-Mobile Store Refuses Service To On-Duty Cop After He Refused To Disarm

A T-Mobile store in Oregon told an on-duty police detective he couldn't wear his duty weapon in their store.

Grants Pass, OR – An on-duty police officer was refused service at a T-Mobile store in Grants Pass on Monday morning because he had his firearm.

Grants Pass Police Detective Ryan Brown stopped by the T-Mobile store, located on NE Terry Lane, on duty in plain clothes at about 11 am on Oct. 8.

His badge and duty weapon were visible.

His wife, Grants Pass Police Community Service Officer Jennifer Brown, told Blue Lives Matter that her husband had intended to purchase two new iPhones to replace his phone and her phone.

Community Service Officer Brown said that they were going to add two new accounts and pass their old phones down to their daughters.

Det. Brown was in the T-Mobile store talking about new phones with an employee when another employee came out from the back office and told him to take off his gun, his wife said.

“He advised them he was a police officer, and they stated that they have a no gun policy in their store,” she told Blue Lives Matter. She said the employee specifically told Det. Brown to go put his police duty weapon in his car.

Det. Brown, who is a veteran officer with more than 20 years of service with the Grants Pass PD, told the employees that he wasn’t going to remove his weapon because he was on duty with a badge.

The T-Mobile employees insisted that Det. Brown leave the store, his wife told Blue Lives Matter.

The detective started to leave, and then turned back and asked if he could have a printout of his account so he could close it out. But he said the employees refused to give it to him and asked him again to leave.

His wife said Det. Brown left the store to avoid creating any further issues.

“I was appalled, but my heart also broke a little bit for him,” Community Service Officer Brown said. “Someone that has given so much to this community for so long - it felt like a slap in the face. Almost as if they were giving him the middle finger instead of saying thank you for protecting us.”

After he left the T-Mobile store, he called his wife to tell her what happened. And then he went and opened a new phone account at U.S. Cellular, and called T-Mobile to cancel their existing phone plan.

She said he complained about the treatment to T-Mobile and they told him they would open a help ticket.

His wife grew up in a police family, and her father is currently a school resource officer with the Hillsboro Police Department. She said police officers were never treated this way when she was growing up.

“In fact, this is the first time we have ever experienced this,” Community Service Officer Brown told Blue Lives Matter. “Especially in our community, we are greeted with open arms. People like to see us in their businesses and their places of employment. The way he was treated is certainly not the norm.”

She said they plan to make sure everybody in their community know what happened at the T-Mobile store.

“Our colleagues, friends, and family will be made fully aware of this, and will take their business elsewhere,” Det. Brown’s wife said. “There are many other companies in this town that respect and are thankful for those in this profession. We will make certain that they’re the ones who get our business from now on.”

Det. Brown was not available for an interview with Blue Lives Matter prior to publication because he was conducting an investigation on Monday afternoon.

Blue Lives Matter contacted the Grants Pass T-Mobile store and spoke briefly with a manager named “Charles” who said he had no comment and referred us to corporate.

When we asked for his last name, the manager hung up the phone.

~~T-Mobile’s corporate headquarters has not yet responded to a request for comment.~~

T-Mobile has responded that they have investigated and taken action in the incident. Full update HERE.

Comments (212)
No. 1-49
Hi_estComnDenomn
Hi_estComnDenomn

Funny. If I'm walking my dogs and a store has a no-dog policy, then i return to the store when i don't have my dogs with me.

It's not that hard to follow rules.

JBo
JBo

"...they stated that they have a no gun policy in their store".

Does that include armed robbers? Do the robbers have to check their weapons before robbing? Just curious because police officers are required to carry their sidearms while on duty and protecting the public.

walkintall
walkintall

Appalling behavior on the part of T-Mobile. Appalling.

Shawnluke02
Shawnluke02

Funny do you think he would be welcome at that store with his gun if they were being held up? Oh but I guess by your logic they wouldnt be allowed cause that would break policy..smdh

Iowa48
Iowa48

Of course since Oregon legalized recreational marijuana, most of the work force are just zoned out zombies. We're number one! In people failing drugs test for weed! So T-Mobile is not surprising at all. According to a report from the Drug Testing Index, Oregon has a higher percentage of workplace drug tests that are positive for marijuana than any other state in the country. Feeling proud? You're about to feel prouder because this is the third year in a row that Oregon has achieved this honor. According to the index, culled from more than 10 million drug tests administered at workplaces throughout the country, a whopping 4.64 percent of Oregon's workplace drug tests in 2017 were positive for pot. That's up from 2016's 4.5 percent and 2015's 3.43 percent. That means the trend is going up.

NoBackupNearby
NoBackupNearby

He did exactly what I would like to think I would have done. Kept his cool, kept it professional, and closed out his account without bringing disgrace to him, his badge, and his department. Stick together, brothers and sisters, and stay away from businesses that would treat you, your family, and your partners like this because you chose a profession that protects others.

Hwninblu
Hwninblu

Hmmm had T-Mobile for 15 years til they screw me over $100 that I didn’t owe but close 6 accounts

RK2000
RK2000

Protest for what? Because he was treated like a equal human being? Or because we were paying him to perform personal business while on duty?

SemperFi white
SemperFi white

My family and I of 4 were going to switch to T- mobile this coming weekend. After reading this we will NOT !! be buying a plan from this cell phone service company. When they are in need of the law I wonder who they are going to call . Hope it's not 911. Poor business decision. 🤔🤨😐🇺🇸 👮‍♂️👨‍✈️👮‍♀️👩‍✈️💙💙💙

Huffwayno
Huffwayno

He should have had them call the police and waited for officers to arrive. Fill the damn store up w guns.

Id like to know what the law is in Oregon. In Georgia, on duty leo is required to carry a firearm.

Notakare
Notakare

Why was he doing personal business on tax payers time? If off duty, then there should have been no reason to not take it off. If on duty, he should be doing his job, not his shopping

Zan
Zan

Go in to do your personal business while not on duty.. He wasn't getting phones for the police department, but for himself and his wife.

ArcAngelUSBP
ArcAngelUSBP

I hope to God this store gets robbed and no one comes to help, even thow they will becuse a good cop is always a good cop . But dispatch does sometimes have radio glitches, or a repeater goes out from time to time ;)

BerMM
BerMM

No way this cop was justified in refusing to honor the property owners wishes. Maybe he'll learn that most people aren't comfortable around loaded firearms, but probably not. Cops aren't exactly known for empathy.

Patriot6
Patriot6

I would have told him my possession of a firearm is covered by statute and not a discussion item. As some have expressed concern regarding his duty status and who obviously never wore a uniform (other than maybe a jumpsuit), don't realize duty is on or off the clock. If you don't believe that, ask any cop how much comp and overtime he has on the books.

logdiva
logdiva

The thing about this statement is we never get to find out if karma changed your mind. Shes a bitch you know.

logdiva
logdiva

He was on lunch break dumbass. They do get lunch ya know.

Aco1979
Aco1979

Is anyone surprised by the behavior of the snowflakes and millennials that we must encounter in retail everywhere. They have no respect for anyone, especially law enforcement. I groan when I see the person helping me is under 30. shame on T-Mobile

Markb4070
Markb4070

These liberal idiots. Have no concept of law enforcement. Liberal and firearm logic don’t belong in thebsam sentence.

Markb4070
Markb4070

BerMM: state law mandates that officers on duty remain armed. That supersedes the snowflakes being uncomfortable.

LordSeamus
LordSeamus

Asking an on duty officer to disarm ?? SMDH ! I wonder if he'd been responding to an emergency there if they would have done the same thing?

Tinman983
Tinman983

This happened to me once at a hospital in my jurisdiction. I was on duty when my a 15 year old daughter came in for observation after a car crash. A security guard walked up to me and told me he had to "disarm me". I laughed at him and asked exactly how he was going to accomplish that and why. He insisted, saying since I was there on private business, that was policy. I laughed again and walked away, remaining with my daughter until she was released. Yeah, he was going to disarm an on duty police officer. Fortunately he did not find out how that would have worked out for him. His supervisor set him straight.

HMT
HMT

Try Patriot Mobile....they support conservative causes.

nightangel00
nightangel00

So I guess tmobile never plans to be robbed???

gfc1963
gfc1963

Does a no gun policy apply to the bad guys as well?? Is that clerk going to tell a robber 'Sorry Sir we have a no gun policy in this store'?? What a bunch of pussies.

LaneysSis
LaneysSis

Oregon...say no more.

Bstn199
Bstn199

I think these kids who are employed at companies with these "no gun policies" need to be schooled by their companies on what that means...On duty police are not covered under these policies and if they think they are then when your store is being ribbed the police wont beable to respond inside, they will wait patiently outside for the armed robbers to exit where they can draw their guns without violating your policies!! :)

skeeter
skeeter

I would say T-Mobile just lost a lot of business

JrzDvl
JrzDvl

the stores in the northwest are owned and managed by company DBA "Express Locations"....they have their own corporate, and if complaints should be made....Id go there first. I did...one of there stores in Idaho employed a pregnant psycho, who threw us out....and a loser who steals trade-ins....when tmobile got word...from me... paid us off with free months and a couple free "Notes".... But fpr 3 yrs now, express gets zero from us.

Burgers Allday
Burgers Allday

Question for any police officers on this thread: what if the store employee said: We are going to have to step outside and then you are going to have to hand me that badge so that I can closely examine it and make sure it is real before coming back inside. How would you handle a request like that?

Ruinedlife
Ruinedlife

The young kids at my T mobile are jerks too. But so what if you were treated badly at a damn phone store. You jackass cops help this corrupt country just throw good mothers out of their homes and arrest them over and over because their abusive husband tells you to. I have no home or normal life for 11 years. Blue lives are assholes.

FuzzBall44
FuzzBall44

This is why our country is circling the drain. Absolutely disgraceful!

DLPS
DLPS

I am making my thoughts known to them, today. Thank you for posting.

Ladyfluterby
Ladyfluterby

Made my opinion well known yesterday after reading this article along with the rest of my family. Twenty six accounts in total gone just like that. We are a law enforcement family and we all got together and went in to cancel our accounts. The manager at the store was shocked that we took that stand. He tired to make excuses but ultimately realized it was pointless.

StLouis911
StLouis911

The T-Mobil employee was clearly wrong, and I'm glad Corporate stepped in and corrected the situation promptly. But, our Department has a policy against having a weapon exposed when in plain clothes, for officer safety. Such a practice could have avoided the situation, altogether.

Katarina
Katarina

@Ruinedlife If your husbasnd is abusive, why do you get arrested? It is more than your husband telling them to. They need a reason. There is a lot more to your story, right? If the relationship is abusive, get out. Sounds like Child Protective Services needs to have a look at your children's quality of life and safety. "Good" mothers don't continually get arrested.

Don't lie to me.
Don't lie to me.

Wow, so much to unpack in that paragraph. No officer has ever thrown me out of my house. I wonder why? T-Mobile must hire the dumbed down that have no common sense. Glad to know since I was just getting ready to upgrade.

Mrs10
Mrs10

I've apparently come to this party WAY too late to say anything new on the subject so I'll just point out that ATT offers a 25% off discount for all First Responders!

cabman86
cabman86

They own MetroPCS too. Leave them both.

Det_John_Kimble
Det_John_Kimble

T Mobile sucks anyhow.

Det_John_Kimble
Det_John_Kimble

@OfficerBlue anyway to rid this site of trolls yets?

soulcity
soulcity

I get the no gun policy, but then i don't. Like a policy is going to make a criminal leave their gun in the car while they rob the store?

And the policy is meant for the general public, it shouldn't apply to cops!!! This is fucking retarded.

Jacob42
Jacob42

Why was he at the store while he was on duty anyway? My grandfather always said “Take care of your personal business on your personal time.” Wasting the taxpayers money to “upgrade your IPhone” is disgraceful.

Morndenkainen
Morndenkainen

I get the no guns policy, but why is an ON DUTY officer going in to a store to handle PERSONAL business? Isn't that the kind of thing that's best handled after work?

WAYNE ROGER MORRA
WAYNE ROGER MORRA

Americans are STOOPID.

T11
T11

Test

Dave Pierce
Dave Pierce

They probably have no idea how many C.C. folk walk in their store every day. moroooons !

Righton17
Righton17

So if and when they are robbed just tell the caller looking for police help that they are not allowed in the store due to gun policy requiring an on duty cop to be unarmed.