Starbucks Employees Say 'Bias' Training Was Mostly Anti-Cop Propaganda

Employees who attended Starbucks' unconscious bias training on Tuesday said the seminar was all about police brutality

Philadelphia, PA – Employees of color who attended the highly-publicized “unconscious bias training” for Starbucks employees on Tuesday have reported it was more of a lesson on police brutality than anything else.

Starbucks closed 8,000 stores for several hours on May 30 to facilitate seminars for its employees after the coffee shop was at the forefront of a racial controversy in April.

“It felt like we were off task the entire time because we didn’t reflect on the situation itself,” a black 18-year-old Starbucks employee called “Tina” told Philadelphia Magazine.

“The training materials focused a lot on police brutality, which had nothing to do with the incident that happened,” Tina said.

She was referring to the incident that occurred at a Philadelphia Starbucks on April 12 when two black men were arrested for trespassing after employees called the police because they hadn’t purchased anything and refused to leave.

On that occasion, despite the controversy that surrounded their ejection from the coffee shop, no force was used to remove the men, and there have been zero allegations of police brutality.

In fact, the Philadelphia police commissioner instituted a new policy after they incident that required Starbucks employees to address company policy and commit to pressing charges before officers will make an arrest in one of their stores.

But employees claimed the training seminar was mostly a waste of time.

“I was really disappointed when I walked out of there because I was expecting so much more,” Tina said.

Another employee that Philadelphia Magazine called “Jamie” said that the Starbucks representative running the session he attended did not even address the incident that had spawned the bias training. He said nobody talked about it unless somebody asked a specific question.

Instead of discussing the incident, participants were asked to complete a journal with questions about their feelings about their own race. They were also asked about their natural hair and how often friends of different races visited their homes.

“It’s weird they focused so heavily on how we feel about our racial identity, because how is that going to help me deal with a homeless person using drugs in my bathroom?” asked Jamie, who is Puerto Rican.

“You’re a multi-billion dollar company, and you don’t have anything. It felt inconsiderate to bring about this event with no real way to attack the problems,” he complained.

Jamie said the training “beat around the bush” and didn’t tackle the actual issue of racial tension head on.

Some employees said the “training” videos that were shown were very disturbing and didn’t seem to have anything to do with the problems at hand.

“At one point, a girl at my table actually had to get up and leave because video after video they showed black people being assaulted by police or black people being verbally assaulted and white people being racially biased toward people of color. It offended her. She left after that,” Jamie said.

“The videos of cops knocking people down and fighting people were really disturbing,” Tina told Philadelphia Magazine. “I told them I didn’t like the video and they told me they understood and that I was open to give my opinion.”

She said she couldn’t figure out what police brutality had to do with the implicit bias they were supposed to be learning about.

“They went too deep into it and missed the point all at the same time,” Tina complained.

“We got too deep into black history and got past what I thought was the point of the session,” Tina told Philadelphia Magazine that one of the videos they watched went back to lunch-counter sit-ins of the 1960s.

She said the only useful thing employees received at the training sessions was a written guide of how to implement Starbucks’ new procedures for “Addressing Disruptive Behaviors.”

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The Quick Reference Guide provided to baristas with guidelines to help them assess the situation, “consider how your decision will impact the customer experience,” and take action if the situation warranted it.

Starbucks employees are supposed to decide whether the customer is safe to approach, ask themselves if they would take this same action with any other customer, and then check to make sure their planned actions fit with Starbucks’ “Missions and Values.”

Making coffee for a living has suddenly become much more complicated.

Comments (63)
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LEO0301
LEO0301

@Skipshot - I can guarantee you Starbucks management reviewed the training syllabus before it was presented. If they didn't, it certainly reflects poorly on the company. Either way it won't change my opinion of their overpriced, shitty tasting coffee. I can't remember the last time I purchased a cup from them. Hope they go the way of Applebee's and IHOP.

cspcapt
cspcapt

I shall never go there again Next time they need help call one of the trainers

Cstuartsr
Cstuartsr

This is pathetic and down right wrong. I’m not surprised with everything going today. The real issue here was brought on by Starbucks not by law enforcement!!

61mouse
61mouse

Isn't this the same place that said was going to hire all Muslim and or illegals

Officer Cynical
Officer Cynical

Early on, I bought one of those convenience store travel cups that gets you free refills forever. I cruised through every shift on about 10 cups of that firewater, and didn't spend a dime. Starbucks can bite it.

Skipshot
Skipshot

@LEO0301 Trust me I know that Starbucks is not innocent in all this... I don't go there to begin with... this is just another reason not to go...

Szrudy3
Szrudy3

I don't go to Starbucks anyway because I find McDonald's coffee very good and alot cheaper

copssavelives
copssavelives

AND WE WOULD EXPECTED NOTHING LESS...from a company owned and run by Howard Schultz one of the most radical alt-left crazies on the planet...who actually thinks he will be President one day. LOL HERE'S AN INTERESTING IDEA ..Since it would it be the humane thing to do why don't caring individuals throughout American cities create and distribute flyers to the less fortunate people living in the streets advising them that they are welcome to spend as much time as they want in the comfort of a Starbucks near them. Plus they would not be forced to use the street as a toilet since they would be permitted by Starbucks to also use the bathroom facilities at each store. There is no question that it would be the humane thing to do and would improve and... in some instances... save the lives of men and women in desperate need of comfort and shelter during the frigid winter and sweltering summer months. Make sure to include, in the flyer, that every Starbucks is fully air-conditioned and that no purchase is necessary to use their facilities. The flyer distribution campaign might be called something like: "THE HELPING HAND OF STARBUCKS."

© Cops Save Lives on Facebook

merlin9
merlin9

Phuck 'em. Lousy, over-priced "coffee"

Dealtoth
Dealtoth

You are correct they used the wrong People to try and correct a situation and just making it worse from what it sounds like.

Burgers Allday
Burgers Allday

It sounds like people who are in favor of police brutality should avoid Starbucks.

FireBro
FireBro

When every Starbucks becomes a Caribou the world will be on its way to becoming a better place.

Thinblueline
Thinblueline

“I wonder if stricter federal gun laws would have prevented this tragedy”....said the greasy fingered, chubby 40yr. Old basement dwelling, burger eating POS.

Thinblueline
Thinblueline

Black Rifle Coffee Company is the only choice for me, followed closely by anything other than Starfucks.

RunCop
RunCop

Stupid fucking liberal pukes!

Bill d
Bill d

An employee followed company protocol and Philadelphia police followed their protocol. Philadelphia taxpayers are now on the hook for a $200,000 scholarship, and every Starbucks employee had to watch police beating black people.

Who did something wrong? From a literal viewpoint the 2 men who refused to follow company policy and then refused to listen to officers asking them to leave 3 separate times.

Black privilege ladies and gentlemen. At it's finest.

BlueMoose
BlueMoose

But Starbucks hired this company knowing what they were going to present to their employees so it is their fault.

Katy88
Katy88

This is a fake story everyone. Don’t worry Starbucks ceo took full responsibility in a open letter he wrote to the public. Starbucks started coffee with cops and I have personally been part of this program where starbucks gives back to cops and local communities. This is FAKE NEWS. I did the training I can assure you it was all focused on how employees of Starbucks can do a better job making people feel welcomed.

BruthaV
BruthaV

Your assertion belies those who attended the training in Philadelphia (linked above: https://www.phillymag.com/business/2018/05/30/starbucks-racial-bias-training-philadelphia/#9EbSDjDXJEhKQ92R.99). Furthermore, given Schultz's past comments/history, I'm not interested in giving a Marxist Progressive my business.

No. 26-50
61mouse
61mouse

@ Thinblueline ...and black rifle company is run by VETERANS is another great reason to buy from there 😊😊😊

LEO0301
LEO0301

@Katy88 - still doesn't matter. Starbucks made no attempt to defend the officers involved in the arrest of the two black men who were trespassing. They have a habit of pandering to minorities while blaming employees for enforcing company policy and failing to come to the defense of police officers who were within their legal rights to arrest the men when they refused to leave. Shitty over price coffee that sells to those too stupid to realize they are being fleeced.

investigator
investigator

I shall encourage every single homeless person I can find to go to a Starbucks and relax for several hours and get cleaned up in their restrooms. I will even transport them. I, myself, have stopped going to Starbucks...will never go again. God bless Law Enforcement everywhere.

pbm4jc
pbm4jc

Obama made military sit through something similar...on a federal level.