Starbucks Employees Say 'Bias' Training Was Mostly Anti-Cop Propaganda

Employees who attended Starbucks' unconscious bias training on Tuesday said the seminar was all about police brutality

Philadelphia, PA – Employees of color who attended the highly-publicized “unconscious bias training” for Starbucks employees on Tuesday have reported it was more of a lesson on police brutality than anything else.

Starbucks closed 8,000 stores for several hours on May 30 to facilitate seminars for its employees after the coffee shop was at the forefront of a racial controversy in April.

“It felt like we were off task the entire time because we didn’t reflect on the situation itself,” a black 18-year-old Starbucks employee called “Tina” told Philadelphia Magazine.

“The training materials focused a lot on police brutality, which had nothing to do with the incident that happened,” Tina said.

She was referring to the incident that occurred at a Philadelphia Starbucks on April 12 when two black men were arrested for trespassing after employees called the police because they hadn’t purchased anything and refused to leave.

On that occasion, despite the controversy that surrounded their ejection from the coffee shop, no force was used to remove the men, and there have been zero allegations of police brutality.

In fact, the Philadelphia police commissioner instituted a new policy after they incident that required Starbucks employees to address company policy and commit to pressing charges before officers will make an arrest in one of their stores.

But employees claimed the training seminar was mostly a waste of time.

“I was really disappointed when I walked out of there because I was expecting so much more,” Tina said.

Another employee that Philadelphia Magazine called “Jamie” said that the Starbucks representative running the session he attended did not even address the incident that had spawned the bias training. He said nobody talked about it unless somebody asked a specific question.

Instead of discussing the incident, participants were asked to complete a journal with questions about their feelings about their own race. They were also asked about their natural hair and how often friends of different races visited their homes.

“It’s weird they focused so heavily on how we feel about our racial identity, because how is that going to help me deal with a homeless person using drugs in my bathroom?” asked Jamie, who is Puerto Rican.

“You’re a multi-billion dollar company, and you don’t have anything. It felt inconsiderate to bring about this event with no real way to attack the problems,” he complained.

Jamie said the training “beat around the bush” and didn’t tackle the actual issue of racial tension head on.

Some employees said the “training” videos that were shown were very disturbing and didn’t seem to have anything to do with the problems at hand.

“At one point, a girl at my table actually had to get up and leave because video after video they showed black people being assaulted by police or black people being verbally assaulted and white people being racially biased toward people of color. It offended her. She left after that,” Jamie said.

“The videos of cops knocking people down and fighting people were really disturbing,” Tina told Philadelphia Magazine. “I told them I didn’t like the video and they told me they understood and that I was open to give my opinion.”

She said she couldn’t figure out what police brutality had to do with the implicit bias they were supposed to be learning about.

“They went too deep into it and missed the point all at the same time,” Tina complained.

“We got too deep into black history and got past what I thought was the point of the session,” Tina told Philadelphia Magazine that one of the videos they watched went back to lunch-counter sit-ins of the 1960s.

She said the only useful thing employees received at the training sessions was a written guide of how to implement Starbucks’ new procedures for “Addressing Disruptive Behaviors.”

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The Quick Reference Guide provided to baristas with guidelines to help them assess the situation, “consider how your decision will impact the customer experience,” and take action if the situation warranted it.

Starbucks employees are supposed to decide whether the customer is safe to approach, ask themselves if they would take this same action with any other customer, and then check to make sure their planned actions fit with Starbucks’ “Missions and Values.”

Making coffee for a living has suddenly become much more complicated.

Comments (63)
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Thinblueline
Thinblueline

@tfort you are the one making all the assumptions, I called you out on it and now I’m authoritarian. I explained what the cops can and can’t do. I made no wild assumptions, I told you what the police can and can’t do how is that an assumption. I am a cop so I don’t assume to know what the police do, I don’t believe you are so most everything you would spew on the subject is an assumption. Again, thanks for your insight on the matter.

Seek-the-truth
Seek-the-truth

Well, I've only spent $350.00 this year on Starbucks. I'm sure they won't miss my money. If you live in Sacramento, Temple Coffee is an amazing Coffee House.

Seek-the-truth
Seek-the-truth

You can also purchase a Nespresso and make your own Lattes and save a ton of money.

Wolf1101
Wolf1101

Drinking a pot right now, and not a man-bun in sight!

jfreiwald
jfreiwald

It's amazing how so many people have an opinion on police procedures... If you know so much about it, take a test for a badge and gun. Each circumstance is different, and some scenarios require you to think "out side" the box. These men and woman risk their lives on a daily basis with a simple goal of returning home to their family's every night..

JusticeforAll
JusticeforAll

Sad that Starbucks wasted their employees time and lost all that money putting on a big "SHOW" for everyone. Their own employees said it was a waste of time and showed bias against POLICE. How do you have an anti-bias training with BIAS in it? Seems like it's only bias if it involves someone other than a white person or a police officer. Hardly seems fair...

SithSnoopy
SithSnoopy

@LEO0301: What's wrong with Applebees and IHOP? What did I miss, lol?

grayjohn
grayjohn

Give them what they want. 0 protection from law enforcement.

grayjohn
grayjohn

When they call for help, refer them to BLM or the DNC.

LEO0301
LEO0301

@SithSnoopy - I actually like both restaurants but apparently the public isn't too fond as both are having severe financial difficulties.

SithSnoopy
SithSnoopy

@LEO0301 Oh, good. I was afraid something weird had happened at one of them. I'm rather fond of our local IHOP and was hoping I wouldn't be put in a dilemma of wanting to boycott them, lol!!! Wow, they are having financial difficulties? I think I know where I'm eating Saturday morning, lol...

DickSilk
DickSilk

To resolve an issue: start at the surface:

  1. Two people were loitering without giving cause or reason or expectation that a 3rd party would be joining them. Was the 3rd party even going to make a purchase? (appearance of unlawful behavior: loitering in a place of business.)
  2. They were advised (or should have been) to make a purchase or leave. (Now, ignorance is no excuse before the law.)
  3. They failed to comply, and continued loitering after having been advised of company policy. (appearance of willful misconduct.)
  4. They were lawfully removed from the premises.

There is NOTHING wrong or improper here other than the willful misconduct of loitering in a place of public business, and that issue was dealt with in a lawful manner.

So what's the problem here?

The libotomized, mindless chaos of libtards who think of themselves as "Social Justice Warriors." The matter of "race" is nothing but a stink bomb thrown in to obfuscate the misdeeds of the perpetrators / instigators of the situation.

What's the fallout?

I agree with the captain's policy: Pick up the phone ONLY if you're prepared to publicly press charges against the perps.

Otherwise, the only thing Starbucks has accomplished is establishing themselves as the conduit of choice for criminal congregation for conspiracy of criminal conduct.

ClarkCrimcop
ClarkCrimcop
  1. This simply isn't true. They told the staff they were waiting for someone.
  2. They were not.
  3. Once again, they were not advised to leave, nor was it company policy.
  4. This is the only accurate statement you've made. Once the staff told the cops the two men weren't welcome they were lawfully removed

Actually, what went wrong was the staff member calling police and falsely reporting a crime and then lying to the officers. While cops were quick to deal with the two men's "criminal behavior" they have ignored the criminal behavior of the manager.

"The matter of "race" is nothing but a stink bomb thrown in to obfuscate..." Let me stop you right there. At least two other customers were there who also not yet made a purchase. Care to guess what the difference between them and the two on the video was?