Sleeping Dispatcher Recorded Snoring On 911 Calls Two Days In A Row

A Cleveland dispatcher was caught napping on duty two days in a row.

Cleveland, OH – A Cleveland 911 operator has been suspended after being caught sleeping on the job twice in two days.

Cleveland police said that one of dispatcher JaTilya Troupe’s naps lasted 29 minutes, and was recorded, WJW-TV reported.

WJW reported that on the first occasion, Troupe answered a 911 call but there was no one on the line. Less than 20 seconds later, heavy breathing can be heard, and then eventually, snoring.

The phone line stayed open for nearly half an hour while the dispatcher slept, WJW reported.

Then Troupe woke up and said, “Hello? Hello?” into her recorded line before she realized no one was there.

The very next day, the dispatcher fell asleep on the job again.

But her second nap only lasted five minutes before it was interrupted by a supervisor, who woke her up by saying “Hey, you’re on a call.”

“My thing’s not beeping in my ear,” Troupe told her boss on the recorded line.

"You were knocked out. So you gotta be careful of that. Have to turn the volume up. Showed you were on a call for five minutes. So be aware of it,” he replied.

Records showed no one was on the other end of the line during the two calls when Troupe was sleeping, according to WJW.

Police union president Jeff Follmer told WJW there was no excuse for sleeping on the job; however, he said more staffing in the dispatch center would help.

Follmer said that dispatchers were often forced to stay and work overtime shifts, and that some worked as many as 60 hours a week at the call center.

Troupe received a six-day suspension for sleeping while working, and pled guilty to internal charges, according to WJW.

Last year, another Cleveland police dispatcher was caught sleeping on the job. Dispatcher Jasmine Thomas was also suspended for six days for sleeping while working.

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CowGurlUP
CowGurlUP

Suspension? Fire her ass!!!

smitty195
smitty195

I am a veteran communications supervisor (retired now). People who work shift work have really messed up sleep cycles. Ask any cop, dispatcher, night shift worker, etc....In the 911 center, if it's a slow night and nothing is happening, it's very easy to fall asleep. Agencies need to allow those who work odd hours to have some extra perks that will help keep them awake and alert. If staffing is possible, allow someone to leave the building to go pick up food for themselves and their coworkers (24 hour fast-food or 24 hour grocery store....during the summer, we would have some awesome BBQ steak, hamburgers, hot dogs, and other stuff. NOBODY sleeps on BBQ night! We are located on the 2nd floor and have a huge patio with a gas BBQ, chairs, tables, speakers to hear the radio in case it gets busy then people go inside to help). It's a combo of things that a GOOD supervisor will take care of. Put a treadmill in the dispatch center and have wireless headsets or headsets with long cords that allows anyone to get on the treadmill and "take a walk". Taking a 20 minu​te walk without ever leaving dispatch solves so many problems you wouldn't believe it. These types of issues like falling asleep are usually not the employee's fault. It's the supervisor's fault for not implementing programs to boost morale, keep people awake, and to RECOGNIZE a problem before it happens, then handle it. So many supervisors these days are afraid to do anything. I see it all the time. Look, if you're the Supervisor, HANDLE THE PROBLEM and do your job. You'd be surprised what the Chief will approve if you present it correctly.

Mic911
Mic911

Reading the article tells me they have a Union, so the contract more than likely calls for progressive discipline. I'm sure if it continues she will be terminated. 6 day suspension itself is serious discipline, so the next step may just be her downfall.

Backing TheBlue
Backing TheBlue

6 day suspension isn't enough. She could have gotten someone seriously injured or killed (if it hasn't already happened)
I stand behind Our 911 personnel, Brothers and Sisters in Blue, Fire, EMT/Paramedics, ER staff, and all other first responders. Even those "Good Samaritans" who help when needed. But I can not condone this type of behavior. Termination is the only answer for such blatant disregard of the job

magnumforc
magnumforc

My wife was a 911 dispatcher and they are truly the lifeline not only for the public but for the responders. I worked for a different department but I know their alertness and devotion to saving lives can mean the difference between life and death for not only the public, but for officers and other responders too. They should fire this waste for a human being....filling quotas at the risk of lives is stupid and ignorant!

John-Brown
John-Brown

Yes, very disappointing to say the least.

Katarina
Katarina

Falling asleep on the job is deplorable, but the article doesn't give enough detail as to why. Was she scheduled normal shifts, or forced to work over-time or extra shifts? It is her responsibility to manage her time so as to get enough rest to be able to manage her job. If she was mandated to work extra, she is no longer in charge of managing her time. There is a limit to the amount of stress and lack of sleep a body can handle. No one can be judged from this article alone.

nagy1909
nagy1909

They have MANDATED double shifts WITHOUT NOTICE! Yes, you could have gotten off work, slept the normal 6 hours then got up and did normal activities, gone to work only to be told you’re now working a double shift. Huge staffing problems on both the PD and Dispatch, horrible city leaders and upper command.