Sleeping Dispatcher Recorded Snoring On 911 Calls Two Days In A Row

A Cleveland dispatcher was caught napping on duty two days in a row.

Cleveland, OH – A Cleveland 911 operator has been suspended after being caught sleeping on the job twice in two days.

Cleveland police said that one of dispatcher JaTilya Troupe’s naps lasted 29 minutes, and was recorded, WJW-TV reported.

WJW reported that on the first occasion, Troupe answered a 911 call but there was no one on the line. Less than 20 seconds later, heavy breathing can be heard, and then eventually, snoring.

The phone line stayed open for nearly half an hour while the dispatcher slept, WJW reported.

Then Troupe woke up and said, “Hello? Hello?” into her recorded line before she realized no one was there.

The very next day, the dispatcher fell asleep on the job again.

But her second nap only lasted five minutes before it was interrupted by a supervisor, who woke her up by saying “Hey, you’re on a call.”

“My thing’s not beeping in my ear,” Troupe told her boss on the recorded line.

"You were knocked out. So you gotta be careful of that. Have to turn the volume up. Showed you were on a call for five minutes. So be aware of it,” he replied.

Records showed no one was on the other end of the line during the two calls when Troupe was sleeping, according to WJW.

Police union president Jeff Follmer told WJW there was no excuse for sleeping on the job; however, he said more staffing in the dispatch center would help.

Follmer said that dispatchers were often forced to stay and work overtime shifts, and that some worked as many as 60 hours a week at the call center.

Troupe received a six-day suspension for sleeping while working, and pled guilty to internal charges, according to WJW.

Last year, another Cleveland police dispatcher was caught sleeping on the job. Dispatcher Jasmine Thomas was also suspended for six days for sleeping while working.

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Comments (14)
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Backing TheBlue
Backing TheBlue

6 day suspension isn't enough. She could have gotten someone seriously injured or killed (if it hasn't already happened)
I stand behind Our 911 personnel, Brothers and Sisters in Blue, Fire, EMT/Paramedics, ER staff, and all other first responders. Even those "Good Samaritans" who help when needed. But I can not condone this type of behavior. Termination is the only answer for such blatant disregard of the job


My wife was a 911 dispatcher and they are truly the lifeline not only for the public but for the responders. I worked for a different department but I know their alertness and devotion to saving lives can mean the difference between life and death for not only the public, but for officers and other responders too. They should fire this waste for a human being....filling quotas at the risk of lives is stupid and ignorant!


Yes, very disappointing to say the least.


Falling asleep on the job is deplorable, but the article doesn't give enough detail as to why. Was she scheduled normal shifts, or forced to work over-time or extra shifts? It is her responsibility to manage her time so as to get enough rest to be able to manage her job. If she was mandated to work extra, she is no longer in charge of managing her time. There is a limit to the amount of stress and lack of sleep a body can handle. No one can be judged from this article alone.