Sheriff Says Starbucks Ignored, Laughed At Deputies Waiting To Buy Coffee

Riverside County Sheriff Chad Bianco said Starbucks refused to service his deputies but Starbucks blamed poor service.

Riverside, CA – The Riverside County sheriff has accused Starbucks employees of refusing service to two of his deputies on Thursday night.

The incident occurred at about 11 p.m. on Dec. 13 when two female deputies from the Riverside County Sheriff’s Department stopped to get coffee on duty at the Starbucks located on University Avenue in Riverside, KTLA reported.

Blue Lives Matter initially reached out to the Riverside County Sheriff’s Department who initially denied the incident had involved their deputies.

After Blue Lives Matter contacted Starbucks, they quickly reviewed the in-store security footage and confirmed that there were two female deputies in their store in the last hour they were open on Thursday night, according to a corporate spokesperson.

However, the spokesperson said that footage showed a gross example of poor customer service when the store was really busy rather than an intentional snub of law enforcement.

“There is simply no excuse for how two Riverside deputies were ignored for nearly 5 minutes at our store on Thursday evening,” Starbucks said in a statement. “We are deeply sorry and reached out to apologize directly to them. We take full responsibility for any intentional or unintentional disrespect shown to law enforcement on whom we depend every day to keep our stores and communities safe. No customer, in or out of uniform, should ever have that experience at a Starbucks.”

The Starbucks spokesperson said they were continuing to investigate the incident and were hoping to talk to the affected deputies directly to apologize.

“The partners [employees] who worked that evening will not be scheduled to work while we investigate and take the appropriate steps,” the Starbucks statement read.

Despite Starbucks’ apology and assurances that the video evidence of the incident simply indicated poor customer service, Riverside County Sheriff Chad Bianco took to Twitter to lambaste the coffee company.

“#StarbucksIncident We are aware of the “cop with no coffee” incident that occurred in Riverside on 12/12/19, involving our @RSO deputies. We are in communication w/ @starbucks Corporate addressing the issue of deputies being denied service. #copwithnocoffee #starbucks ,” the Riverside County Sheriff’s Department initially tweeted.

Forty minutes later, the sheriff jumped online to declare Starbucks was anti-police.

“Two of our deputies were refused service at Starbucks. The anti police culture repeatedly displayed by Starbucks employees must end,” Sheriff Bianco tweeted.

Late Friday night, the sheriff went to the Starbucks in question and gave Steve Johnson, who runs a community Facebook page, an interview.

“The facts are undisputed in this case,” Sheriff Bianco said. “Two of our deputies went into a Starbucks in Riverside and they were ignored for a long period of time. They weren’t exactly sure how long, five minutes, 10 minutes, they think maybe it may even have been longer than that. But the bottom line, they tried to get served.”

“They asked if anyone was going to help them,” the sheriff continued. “They were laughed at and they were completely ignored, obviously ignored, to where other patrons knew they were being ignored.”

He told Steve Johnson the deputies left and went elsewhere for their coffee and commended their judgment.

When asked about the company's investigation determining it was a poor customer service issue, the sheriff disagreed.

“They’re doing corporate damage control. They want to downplay what happened,” Sheriff Bianco insisted.

The Riverside County Sheriff's Office did not return calls from Blue Lives Matter after they initially denied on Friday morning that it was their deputies involved in the incident.

Comments (89)
No. 1-37
badge1025
badge1025

Why do police keep going to Starbucks??? Go to Dunkin Donuts

Burgers Allday
Burgers Allday

#rolltape

JFair
JFair

I will NEVER stop at Starbucks. It's been at least 5 years now. They do not deserve a penny from me. If they can't treat our Law Enforcement Officers better than this they deserve to go under.

Aramovich
Aramovich

I agree. Starbucks coffee is over roasted.

Kenny16
Kenny16

Over priced land of the entitled! Dublin Donuts rules!

RetiredCorrections
RetiredCorrections

Wondering when they are going to close for a day for sensitively training

beyondpissedoff
beyondpissedoff

Dunkin Donuts and McDonalds have great coffee.

Ferret guy
Ferret guy

I'm not paying 8 dollars for a coffee anywhere, especially the anti police starbucks.

thecatinmybed
thecatinmybed

I'm of the belief that police officers intentionally go to Starbucks for coffee in hopes of logging an incident of poor customer so they can go to Twitter and complain about anti-police sentiment.

nadkram
nadkram

Good lord guys boycott the place.... tell everyone.

Trueferblue
Trueferblue

Dear "Blue" Siblings: Just stop buying that overpriced liquid shit in a cup!

JBoH
JBoH

I guess that day Starbucks closed for diversity training didn't apply to California.

Teijeiro2
Teijeiro2

BOYCOTT the bastards! I don't understand why LEOs keep going there. The bastards who started the company are full fledged Marxists who protested the Vietnam War and called cops "PIGS". WHY ARE YOU LINING THEIR POCKETS?

whatalways3parts1
whatalways3parts1

Never drank StarSucks, never will, due to the co.

A company who

Continues to Hire CUTHELESS(sp?) Humans!!!

Am Caffeine Addicted to other brands!!!😊

Excalibr4
Excalibr4

The deputies should have demanded service and told anyone who tried to take an order from a late comer "Excuse me, but we were here first". It's what I do. Also, that's the nice thing about the drive through. Good for Blue Lives Matter for bringing the issue to the attention of upper management. Many years ago I managed a coffee house (Panama Java) in Panama City FL. Police never paid for coffee. Sandwiches yeah, but never coffee.

Yahderhey
Yahderhey

every dollar contributes to lobbying for our taxpayer dollars to finance the encouraging of abortions and the destruction of our constitution with it's amendments.

starbucks is from h e l l.

Bigyoda20
Bigyoda20

Given today’s culture, If I were still active in law enforcement I would be making my own coffee/food to bring on my shift.

bryantrent
bryantrent

What is a manner with Starbucks glad Howard Schulz ain't there

Doc384
Doc384

Coffee tastes burnt, overpriced and corporate officers who publicly acknowledge racism.

Njaz
Njaz

I used to like Starbucks coffee. Now when I see the brand in the grocery store I think of their blatant disrespect for the law & am nauseous. They get none of my hard earned cash

LEO0301
LEO0301

I'll repeat what others are saying, why would any police officer go to Starbucks? Besides maybe the worse tasting coffee, the prices are outrageous, and they don't like cops. Most cops I know don't have the money to waste on coffee you'll pour out onto the ground later on. So many other places to buy coffee that tastes better and cost less.

Sww139
Sww139

Not sure why officers continue to spend their hard earned money on over priced coffee. Time and time again we hear stories about how officers are discriminated against yet still patronize this business.

PipMom
PipMom

Or, it could be like my tiny town and not have another coffee place open at that time.

The express
The express

Why do white people still go there?

Chuck Davis
Chuck Davis

That was wrong, I glad I have a Starbucks around my town. Save me time to tell them to piss off. Most of people I like are cops!!!!

Caddis
Caddis

Finally a good sheriff defending his front line deputies without trying to be PC.

Stanracer
Stanracer

All police officers in North America should boycott Starbucks.

Caroparks53
Caroparks53

Stop giving these overpriced liberal run places your money Bojangles coffe is a dollar..and better

BStack
BStack

It's ironic that they have "Star" in their name .

ACSO-Charles-One
ACSO-Charles-One

What is ironic is that law enforcement continues to patronize Starbucks, it is owned by progressives, it only employs blood sucking progressives, most customers are progressives WTF stop going and complaining. Shit!

Les_gpt
Les_gpt

Why do people who carry guns whine like babies because they had to wait. The article starts be citing video that showed the venue was busy. Cops ave to wait there turns just like everyone else.

navajowinds99
navajowinds99

To bad Wenchell's Donuts is no longer around they had good coffee and always welcomed LEOS all day and night.

adbirds.com
adbirds.com

We will give any police officer a free lifetime Unlimited account on adbirds.com where we respect LEOs (contact us for details). Thank you for your service!

Starbucks, not so much. They get to pay full price.

Jim H. - Virginia US
Jim H. - Virginia US

Dunkin Donuts has a Law Enforcement page...

Thinblueline
Thinblueline

I really have no idea why cops would spend there money at that liberal, cop hating leftist company!!! Stop going to Starbucks!! For shit sake!

oldbat
oldbat

i am live 5 min from starbucks for 15yrs and have never gone there. their coffee is shit

Keeblertime
Keeblertime

I don't even drink coffee, but I'm about to start drinking Starbucks.