Police: Burger King Refused Service To Deputies Then Demanded They Apologize

Two uniformed Assumption Parish deputies say they were denied service at a Burger King in St. Francisville.

St. Francisville, LA – The Assumption Parish Sheriff’s Office says that a Burger King owner demanded that they issue a press release absolving his business of wrongdoing, after two uniformed Assumption Parish sheriff’s deputies were denied service at the restaurant.

The two deputies had just completed a long day of SWAT training in Zachary and were traveling home on May 17, when they decided to stop off at the Burger King restaurant in St. Francisville, Assumption Parish Sheriff’s Office Public Information Director Lonny Cavalier told Blue Lives Matter.

The deputies saw employees working inside the store, and pulled around the back of the business to the drive-thru lane in their marked patrol vehicle.

“They sat there for an extended period of time before someone finally let them order,” Director Cavalier explained.

But when one of the deputies ordered a chicken sandwich, the female inside cut him off.

“We’re out of chicken,” she said sarcastically.

The deputy began to order a Whopper instead, but was interrupted by a male’s voice.

“We’re out of burgers, too,” the employee said.

The deputies then asked the employees if the items were out of stock, or if they just didn’t serve police officers.

“The only response was laughter,” Director Cavalier said.

The shocked deputies waited at the drive-thru speaker, but when the employees continued to ignore them, they pulled ahead to the payment window.

They parked for a moment, then one of the deputies exited the patrol vehicle and stuck his head inside the window to speak with someone.

“He could hear them inside laughing, but no one would come to the window,” Director Cavalier explained.

The deputies then left the restaurant, and later told their supervisors about the encounter.

“They were embarrassed and humiliated,” Director Cavalier told Blue Lives Matter. “This is new for us. We’ve not had that kind of relationship with any vendors, ever.”

Director Cavalier said that he contacted Burger King’s corporate office several times, but that “nothing ever came of it.”

Undeterred, the director wrote a letter to the editor of The Bayou Pioneer and outlined the treatment the deputies had received at the Burger King restaurant.

“What is troubling is that these same Burger King employees, in the event a robbery was occurring at the time, would have expected these two deputies to take a bullet for them, and those deputies would have,” Director Cavalier wrote in the published letter. “Now we’ll wait and see how the Burger King Corporate Office responds.”

Director Cavalier received a call from the St. Francisville store owner approximately one week after The Bayou Pioneer printed his letter, he said.

“He was very angry. Very upset,” the director recalled. “He said, ‘My employees never refused to serve any police officers.’”

The store owner then alleged that Director Cavalier’s story was an “outright lie,” and that the employees had only refused to serve “people who just happened to be police,” he said.

“So, I asked him if they refused to serve those specific officers, and he admitted that they did,” Director Cavalier told Blue Lives Matter.

The director noted that the store owner’s “play on words” was “virtually laughable.”

“All we were looking for was a fair shake,” he said. “Not an excuse – just an explanation.”

Director Cavalier said that the department never asked for the employees to be fired, but that they simply didn’t want to see other officers treated in the same manner.

The Burger King owner told him he had already fired the employees involved and that he had other problems with the same workers in the past, the director said.

In addition to the store owner’s admissions about the events that transpired, he also confirmed that he had store surveillance of what occurred, the director said.

“He said he won’t show it,” he added.

The franchisee claimed he had attempted to contact Assumption Parish Sheriff Leland Falcon “multiple times” since the allegations surfaced, but the sheriff had no missed calls or voice messages from him, the director said.

According to Director Cavalier, instead of apologizing, the Burger King franchisee demanded that the Assumption Parish Sheriff’s Office issue a press release to retract the allegations against his business.

He also wanted the agency to apologize to his store.

“I told him, “Don’t wait, because there will be no retraction,” Director Cavalier vowed. “I was dumbfounded.”

He said that the owner assured him he would be calling back to discuss the issue further, but that he hasn’t heard from him in the week since.

“If the employees were actually terminated, that’s fine, but [the company] needs to make amends to their own community,” Director Cavalier told Blue Lives Matter. “It’s a very nice town and we don’t blame the town – we blame Burger King as a whole.”

At this point, the sheriff’s office is just hoping that Burger King acknowledges what occurred, and that the company works to ensure it doesn’t happen again.

“They owe the department and their own citizens an apology,” Director Cavalier said.

There was no answer when Blue Lives Matter attempted to call the restaurant.

Blue Lives Matter reached out to Burger King's corporate office for comment, but we have not received a response by press time.

Correction: The original image on this story showed a thumbnail of patrol car belonging to another agency.

Comments (100)
No. 1-50
fatdad
fatdad

Screw Burger King.

RunCop
RunCop

Do we even have to ask????

EMarie
EMarie

Sad. Well until BK apologizes....bye-bye!

realDonaldTrump
realDonaldTrump

These crap food establishments need to go away anyhow, killing Americans by the thousands with their garbage convenience food. We had a Burger King in the small town I live in and it lasted only a few years, horrible service. Chic Fil A and Raising Cains are two very good fast food chains here, and I can see them eventually beating out the bigger crappy ones in time.

Pat1978
Pat1978

We had a few regular customers (theft, assault, drugs) that worked at Burger King.

Rdhdkid
Rdhdkid

I'm surprised the corporate office refuses to step up. I may contact them myself to push the matter.

realDonaldTrump
realDonaldTrump

Daniel Schwartz is an American businessman and the CEO of Restaurant Brands International Inc, the parent company of Burger King, Popeyes and Tim Hortons.

In case you want to boycott all the companies owned by this company.

joymaclaugh
joymaclaugh

Burger King has really been showing off their poor decision-making skills. In addition to this fiasco:

jmp022871
jmp022871

Holy crap, that's more than a little wrong, on Burger King.

ICanSeeYou
ICanSeeYou

What if everyone who read this story printed out 10 copies and handed out at their local Burger King? I know they hide under the color of independent, but this would send the message to the corporate office ...

jmp022871
jmp022871

Guess who just bitched them out on FB with a link to this article. Anyone want to join in? >:)

JJjk
JJjk

They should be ashamed of themselves...I’ll never eat there again !!

Ascensionsheriff
Ascensionsheriff

This is not Ascension deputies. Please remove our picture.

Hi_estComnDenomn
Hi_estComnDenomn

@joymaclaugh Burger King Russia has nothing business-wise to do with Burger King USA. That story is a Russia only story.

Unsurprising that most media decided to not put that important information in their articles.

gregblue
gregblue

It's a good thing they did not get their food their, because they would not know with these ignorant employees would do to it. What do you want to bet the employees were black?

jimT
jimT

This was reported to Baton Rouge media outlets (WAFB ands WBRZ) but not a damn bit of coverage

NYC INFIDEL
NYC INFIDEL

Who in the HELL would want to eat anything from a Burger Fag franchise...

Cstuartsr
Cstuartsr

Karma is a bi%#ch! They will need something one day!!

rds40
rds40

Same people demanding 1t an hour? Any wonder there is a move to autimate their jobs.

LordSeamus
LordSeamus

If I was still an Officer, I'd not eat in ANY fast food chain, or any restaurant, if I couldn't see my food being made. Too many chances of the food being contaminated or even poisoned. Sad world we live in now.

DieselDawg
DieselDawg

The police baiting of the NFL, Black Lies Matter, a corrupt liberal media, has its consequences. Odds are the employees and manager are black who blindly hate police due to the NFL supersizing the War on Police.

Mrs10
Mrs10

Just one of many reasons I pack my LEO a lunch every night! What a sad comment on society - that Starbucks closes 8,000 stores for "unconscious bias" yet Burger King won't bother themselves to even apologize to two officers who were very PURPOSELY treated horribly.

nitrodave08
nitrodave08

Go to the address line here and copy the link. Then go to the BK facebook page, find a post then paste it in there.

Chloewall
Chloewall

This story is similar to something that happens at another fast food chain in my location. When I was doing a ride along with my City's police, we saw Highway Patrol pull into a Wendy's and the officer I was with had to warn to the Highway Patrol officer not to eat at this particular Wendy's because they got mad that the City police caught some of the employees doing meth in the back so now they have a vendetta against LE and spit in LE's food if they go to that Wendy's.

LegalGenius1965
LegalGenius1965

Will be boycotting Burger King.

Scottwiz
Scottwiz

Never rely liked Burger King. I will always support the Blue!

magnumforc
magnumforc

Another Booger King bites the dust. Boycott!

Mom2Boys
Mom2Boys

Burger King won’t be getting my money. Chick Fil A tastes better and everyone is nice.

TarnishedCopper
TarnishedCopper

Some francise owner and Management as they condone what the employees did. The inmates are running the asylum. And what? No response from Burger King Corporate HQ. Take them off the list of places to go in the future!!

pacorona
pacorona

While I will not boycott ALL burger Kings, you can bet your sweet Bippy that I will definitely NEVER eat at this particular one!! Shame on that owner - I hope he regrets his decisions and remarks!!

dsmarine
dsmarine

When an event happens tell them to call the coroner to pick up the dead. But these officers will still protect their sorry asses. The Chick Filet where I live quite often comps LEO meals!

61mouse
61mouse

And I'll bet my paycheck those employees are still working there

Memaw187
Memaw187

Maybe they were afraid the police would notice all the illegals they hire. I never eat burger king slop

Burgers Allday
Burgers Allday

This investigation is not an appropriate use of police resources. The Director should pack it in. Why do people think that the employees knew it was police when they initially refused service?

MarcusT
MarcusT

The owner of this store also owns 9 other Burger Kings in the southern Louisiana area. his name is Joseph E. Clements. The company that he owns that is the official franchise owner for this location is JEC Real Estate Investments LLC. Address for company is 3003 OLD FORGE DR., STE. B, BATON ROUGE, LA 70808. Phone number is listed as (225) 767-5162.

Let this company and its owner know how you feel about his disrespect for law enforcement and his lack of concern for even basic customer service and his overall lack of integrity.

Maytwist03
Maytwist03

The employees knew who it was because there are cameras pointed towards where you order

Burgers Allday
Burgers Allday

were there camera like that in this store? were they pointed in such a way that they ould have seen the police insigia on the uniform?

Lycan1953
Lycan1953

As of the last 10 years, all fast food drive thru's have cameras at the outside order station. There are monitors at the drive thru window area inside so the cashier/order taker can see the vehicle/people they are talking to. They knew it was a marked police car when it pulled up to the order station. I was in the business. I know how it works.

Let God Sort em Out
Let God Sort em Out

Genie Sartoris says "Here is the actual link. The root source is the “Blue Lives Matter” site. Not exactly a legitimate source of news."

Burgers Allday
Burgers Allday

One further comment: If these officers were really embarrassed and humiliated because some bad drive thru employees were messing with them at a fast food drive thru then it sounds like they don't have what it takes to be police officers, much less SWAT.

realDonaldTrump
realDonaldTrump

@Ascensionsheriff good catch. I saw that also.

realDonaldTrump
realDonaldTrump

St. Francisville is very small, I assure you there's only the one Burger King their on Airline Highway. And these people want $15 an hour? Here are some reviews online for that location:

jay tray 1 review

★ 17 hours ago Should give you guys no stars. Don’t eat here, there are roaches everywhere, they don’t clean their kitchen, I’m surprised health inspection didn’t shut them down yet. Terrible service. To them Customer is always wrong! Go to McDonald’s right down the street! #BTB 6 Share Brett Bowen 2 reviews・1 photo

★12 hours ago Staff refuse to serve and mock police officers. Management refuses to discipline staff or apologize. That's the type of people preparing your food here. They proudly disrespect law enforcement; don't expect adherence to the health code, ethics or concern for customer satisfaction from them.

#BlueLivesMatter 3 Share Paul Johnson 1 review

★ 2 months ago Staff and Management are one in the same. You'd normally expect management to be mature and professional, but that just isn't the case here. I think if the management was different here, things would be much better, because it is a nice restaurant and it's in a nice location. 3 Share Bill Jones 5 reviews

★ 9 minutes ago If the manager and a few employees don't get fired, I'll put BK in the same category as Starbucks. Like Share James heil 2 reviews

★ a month ago Service is bad. Fries are bad. Dr. Pepper never taste like it should. Did I mention the service is bad. Yes it’s that bad. 6 Share bernard Williams 3 reviews

★ an hour ago Please don't eat here. Anti law enforcement and the owner is a pile of human excrement. #boycottburgerking 1 Share Margaret Anne Lott 1 review

★ 2 months ago Way too slow. They do not care about their customers. The food if medeoker and their clientle is repolsing. 5 Share ULJT 3 reviews

★ 3 months ago Staff is horrible I always have to wait 20mins to get my food and they all have a attitude so unprofessional 6 Share Nate Paine 1 review

★ 23 hours ago #bluelivesmatter 8 Share Tina Beier 2 reviews

★ a day ago #bluelivesmatter 9 Share Chris Parks 1 review

★ 10 minutes ago Horrible service. Like Share Clarence Roberts 3 reviews

realDonaldTrump
realDonaldTrump

@Burgers Allday because you know those vehicle police ride in with the big light bar on top? They tend to stand out, drive throughs not only have windows but cameras dumbass.

realDonaldTrump
realDonaldTrump

Hey, how bout lets all call and harass their dumb asses. Here's the address and phone number since HCD SOB approves of this route, publicly available info:

7131 US-61, St Francisville, LA 70775 locations.bk.com (225) 245-5168 Open now: 7AM–11PM

Burgers Allday
Burgers Allday

we have no idea whether the vehicle had a lightbar, or whether it was big. You'd be surprised at some vehicles that are called "marked vehicles" these days.

realDonaldTrump
realDonaldTrump

@Burgers Allday Yes, but it does state they were deputies in uniform. And generally police take their marked units to training not their personal vehicles, - they were SWAT officers so I'd suspect at the worst case, the car was a plain white crown vic or other police like vehicle with the spot light and siren, I'm sure it was quite obvious they were cops. Otherwise why all the fuss? But I'd assume someone with the name burgers all day would defend a Burger King regardless.

NearMintGaming
NearMintGaming

Wait till the day they decide to call police when they get robbed and the police will respond with a simple "Fuck you!'

TarnishedCopper
TarnishedCopper

How about an informational picket with off-duty officers, families and retirees? I'll be writing BK corporate and this moron a nice letter. Perhaps someone can find out who the francise owner and post it. Maybe someone should take a look into his past.

Burgers Allday
Burgers Allday

I am not defending the refusal of service. I am criticizing the user of taxpayer funded resources to investigate behavior that is not criminal. Also, I think it is quite possible that the PIO may lying and/or mistaken about certain things. I would love to see the video of Officer Wahbulance-Caller sticking his head thru the drive thru window and yelling whatever he yelled. Hope that ends up on YouTube, or maybe Vimeo. I am trying to imagine what he yelled. I think maybe it was, "Waaaaaahh! I am hungry and cranky and embarrassed and humiliated after a hard day of learning how to kick in doors! I would have taken a bullet to my dome for you workers, but not now! I am reporting you to my supervisor! Then you will be sorry!"