Huntsville, Alabama - Pizza Hut customer, Caleb Lee, posted negative comments on Facebook about a meal that he recently had. The business immediately investigated, and security camera footage shows that he was lying.
According to First Alert 48 WAFF, Lee posted on his Facebook account earlier this month, January, 2017, that he had eaten at the Pizza Hut at 4802 University Drive NW. In the post, he also said that after his meal that he told management that he was a military veteran and asked for a military discount. Lee's post said that when he didn't see a discount on his receipt after his meal, that he asked to speak to a store manager, who he said "cursed" him and told him to leave the store.
Pizza Hut management immediately reached out to Lee when they learned of the social media post. They were unable to reach him, however, because he had already removed himself from Facebook and this was the only way they had to contact him. They also immediately started an investigation and shared the results.
During Pizza Hut's investigation, they confirmed that Lee was a customer at that Pizza Hut on January 12, 2017. They reviewed surveillance video and confirmed that he had the buffet meal between 1:00 and 2:00 PM on that date. After Lee paid for his meal, he asked his server and the store manager for a military discount. Both the server and the store manager told Lee that they didn't offer a discount. He then paid for his meal and left the store. There was no confrontation of any kind.
In a statement that Pizza Hut released, they mentioned what had actually happened, and that they had tried to contact Lee. They also said that it was "unfortunate" that he felt the need to fabricate this story and post it to social media. Pizza Hut also said that the post has had a "very negative impact on their business and reputation." The statement said that they had been serving the Huntsville community since 1967.
In its statement Pizza Hut also said "we have always had the utmost respect for all customers, including all uniformed professions, be it Military, Law Enforcement, Firefighters or Responders. Any actions like what was stated would have resulted in immediate termination of any employee no matter the position they hold. We will continue as always to serve our guests with the utmost respect today and in the future."
On Sunday, January 22, 2017, management at that particular Pizza Hut created a Facebook page just to address this issue, and posted the statement, which has been confirmed to be authentic. That page has since been removed Local news media has requested to interview the business' management but they are waiting on corporate approval, which is policy and which has been requested.
It is beyond shameful for someone to make up something like this. In a society where so many different restaurants are disrespecting law enforcement, which we have reported, a story like this only makes it worse. We'd like to commend Pizza Hut for their prompt and thorough investigation and response, and for their stated support of military, law enforcement, firefighters and responders. That's more support than we've heard from most places.
This Pizza Hut location has been getting slammed with negative reviews from people who believed the liar on social media. Feel free to leave a review for them with a link to this story.
People are also upset that a discount isn't offered for America's heroes, but while it's a nice gesture, should people really be demanding it? Please let us know your thoughts on our Facebook page or in the comments below.