Dunkin' Donuts Responds After Two Cops Are Refused Service

Two Priince William County police officers were refused service by an employee at the Dunkin' Donuts in Bristow.

Bristow, VA – Two Prince William County police officers were refused service at the counter of a Dunkin' Donuts on Tuesday morning.

The officers, who both supervise the school resource officers for their department, stopped at the Dunkin' Donuts located at 12713 Braemar Village Plaza near Sudley Manor Drive for coffee at about 9:30 a.m. on May 1.

“We check on our guys at schools and make rounds. We’ve been in there before. We’ve stopped in for coffee,” Prince William County Police First Sergeant Ron Knapczyk told Blue Lives Matter.

Sgt. Knapczyk said the employee behind the counter, described as a 20-ish female whose nametag read “Tayana,” acted like he and his colleague weren’t even there.

“The manager is in the back making the donuts or something, and people are lining up behind us – and then we realize what’s happening. And we kind of look at each other. And I go to ask her if she’s not serving us because we’re law enforcement, but the manager stepped in before I had the chance,” he said.

When he got off duty, Sgt. Knapczyk wrote about what followed and posted it on his Facebook page.

“WOW! REFUSED SERVICE FOR SIMPLY WEARING A BADGE! Today on our normal rounds, we stopped into the Dunkin' Donuts in Bristow for a morning cup of coffee. An establishment we have been to on numerous occasions,” the sergeant’s post began.

“This morning we walk in and greet the girl behind the counter with a ‘good morning.’ She looks at us and doesn’t respond. We walk up to the counter and she continues to stare at us while dusting around the register. We stand there for a while and a line starts to form behind us,” Sgt. Knapczyk continued.

“I get ready to tell her we are ready to place our order when the manager walks up and asks her why she is not serving us. She nods her head towards us. The manager, who is clearly embarrassed, moved over to the next register and began to take our order. The girl then proceeded to take the order of the patron standing in line behind us. We move over to get our coffee and the manager profusely apologizes to us!” he wrote.

“You read about it happening elsewhere, but it’s a shock when it happens to you! A great morning and cup of coffee ruined by someone who has no idea who we are, just because we wear a badge we are the bad guys! I was always taught and I teach my son to respect everyone! This needs to return to this world again, or we are in for a dismal future for our kids. Blue Lives Matter!” his post concluded.

Sgt. Knapczyk told Blue Lives Matter that it took a minute for what was happening to click with him and Prince William County Police Lieutenant Shane Ash, as they stood waiting while a line formed behind them.

“We both realized it at the same time. We’re like, ‘are we actually getting refused service?’” the sergeant laughed as he retold the story, but it was clear he was bothered by what happened.

“Nineteen years and I’ve never had that happen before,” he said. “It’s ridiculous what’s going on. I was taught to respect everyone. These people aren’t respectful to law enforcement.”

Sgt. Knapczyk said that despite the manager’s horrified reaction to his employee’s behavior, he would not be returning to that Dunkin' Donuts, and it sounded as if his colleagues might be avoiding it soon as well.

“We blasted it out so that everybody can make sure not to go there,” he said.

The sergeant told Blue Lives Matter that the manager offered him and Lt. Ash free donuts as an apology, but they declined and left Dunkin' Donuts immediately.

“I didn’t want to create a scene. I just took my coffee and left. Even the woman behind us kept peeking around us trying to figure out what was going on,” Sgt. Knapczyk said. “I was shocked and embarrassed.”

Blue Lives Matter reached out to Dunkin' Donuts corporate headquarters for comment and received the following statement:

"Dunkin’ Donuts and its franchisees are committed to serving and treating every guest with respect. We have spoken with one of the guests and are reaching out to the other, and we sincerely regret their bad experience in one of our franchised locations. We value our relationships with all of our customers and want to reiterate that everyone is welcome in our restaurants.”

Blue Lives Matter also called the Dunkin' Donuts location for a comment from the manager, but had not received a return call by publication time.

Comments (91)
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Hi_estComnDenomn
Hi_estComnDenomn

A whole lot of crying. You got served, then you go snowflake on social media.

Super tough.

BlueMoose
BlueMoose

So says the Troll... Did you mom kick you out of the basement this morning so you are all PMS again?

blizzy88
blizzy88

wtg keyboard warrior. do you not see the original problem? Is it truly ok to not serve "those people"? it's bigoted hate. tanyaisha prolly has warrants or past experience with LEOs.

DJMM
DJMM

Only got served because the manager took their order. Just wait someday you may be refused by someone that doesn't want to serve a jerk.

jakki taylor
jakki taylor

I hope that dumbass does not have a job anymore.

jakki taylor
jakki taylor

WTF difference would that make? In any retail or food service operation you do not get to choose your customers. ignore them or insult them at your own peril. This girls should be out of a job.

angryAmerican
angryAmerican

Another cop hating troll heard from! If it happened to you Po' Boy, you'd be shouting from the rafters about the racism, you POS! Go back to Rev. Sharp-tongues ass licking! It's all you're really good at!

jakki taylor
jakki taylor

And do YOU have a job you don't deserve as well? Working in a retail or food service business that serve the walk in public means not ignoring or abusing anyone if yu want to keep your job. Check your attitude at the door and all that..

RunCop
RunCop

Tayana.....enough said....another lowest common denominator !

Szrudy3
Szrudy3

Why do you bother being on Blue Lives Matter, you have no desire to help with the problem. You whine about everything and do nothing. People like yourself , would sue a business if your water look funny. You have never ran a business or been part of a business. Go out in the world and experience anything other than sitting in a secured location, making silly statements

Hi_estComnDenomn
Hi_estComnDenomn

@BlueMoose
What do you mean? My parents live on the opposite side of the country from me, and i don't have a basement.

BruthaV
BruthaV

Tayana: If Obama had a police officer-hating daughter. Oh wait...

Hi_estComnDenomn
Hi_estComnDenomn

@Szrudy3
It's a free site, why do you bother? If you want a site with a paywall, let me know. My job is digital design.

I've also been plenty of places in the world, all continents except for Antarctica. I suppose i can thank you, loyal taxpayer, for allowing me to do so.

ScubaRob
ScubaRob

So, the two black guys in Starbucks that didn't buy anything weren't arrested, they were asked to leave and escorted out; right?

ScubaRob
ScubaRob

I know this is a stretch, but they aren't reporting this, Blue Lives Matter is. You know, the site dedicated to law enforcement. I wonder how much time you've spent behind a cell for crimes, or know someone that has. So, to put it accurately, you're a $5 an hour burger flipper, with zero education, that's a criminal and affiliated with them.

Conservative_guy
Conservative_guy

Did the employee serve them? NO, she refused them service. Someone else (the manager) had to serve them. You are a typical liberal, you try and change the truth to suit you, but you can't, they were refused service by an employee.
If you have no respect for police, why are you here?

No. 26-50
Lucky Bates
Lucky Bates

I don't care what her gripe is. If you work for Dunkin' Donuts, your job is to serve the patrons. I hope she got fired. What if she preferred black patrons to white? Should she be allowed to serve black patrons first? What if someone is wearing a "Make America Great" or a "Obama" hat? Should she be allowed to refrain from serving? RIDICULOUS! Management at this location should react quickly (before the end of shift) to let this woman know that her "attitude" will not be accepted in the workplace.

b1rd
b1rd

As for the rest of his BS, that's just what it is. I doubt he has been out of his mom's basement. All he really does is what he said, antagonize people so they will respond to thim.

b1rd
b1rd

H_C Dumbass,, lets see some examples of your digital design work so we can see if you can actually deliver what you claim.