Dunkin' Donuts Responds After Two Cops Are Refused Service

Two Priince William County police officers were refused service by an employee at the Dunkin' Donuts in Bristow.

Bristow, VA – Two Prince William County police officers were refused service at the counter of a Dunkin' Donuts on Tuesday morning.

The officers, who both supervise the school resource officers for their department, stopped at the Dunkin' Donuts located at 12713 Braemar Village Plaza near Sudley Manor Drive for coffee at about 9:30 a.m. on May 1.

“We check on our guys at schools and make rounds. We’ve been in there before. We’ve stopped in for coffee,” Prince William County Police First Sergeant Ron Knapczyk told Blue Lives Matter.

Sgt. Knapczyk said the employee behind the counter, described as a 20-ish female whose nametag read “Tayana,” acted like he and his colleague weren’t even there.

“The manager is in the back making the donuts or something, and people are lining up behind us – and then we realize what’s happening. And we kind of look at each other. And I go to ask her if she’s not serving us because we’re law enforcement, but the manager stepped in before I had the chance,” he said.

When he got off duty, Sgt. Knapczyk wrote about what followed and posted it on his Facebook page.

“WOW! REFUSED SERVICE FOR SIMPLY WEARING A BADGE! Today on our normal rounds, we stopped into the Dunkin' Donuts in Bristow for a morning cup of coffee. An establishment we have been to on numerous occasions,” the sergeant’s post began.

“This morning we walk in and greet the girl behind the counter with a ‘good morning.’ She looks at us and doesn’t respond. We walk up to the counter and she continues to stare at us while dusting around the register. We stand there for a while and a line starts to form behind us,” Sgt. Knapczyk continued.

“I get ready to tell her we are ready to place our order when the manager walks up and asks her why she is not serving us. She nods her head towards us. The manager, who is clearly embarrassed, moved over to the next register and began to take our order. The girl then proceeded to take the order of the patron standing in line behind us. We move over to get our coffee and the manager profusely apologizes to us!” he wrote.

“You read about it happening elsewhere, but it’s a shock when it happens to you! A great morning and cup of coffee ruined by someone who has no idea who we are, just because we wear a badge we are the bad guys! I was always taught and I teach my son to respect everyone! This needs to return to this world again, or we are in for a dismal future for our kids. Blue Lives Matter!” his post concluded.

Sgt. Knapczyk told Blue Lives Matter that it took a minute for what was happening to click with him and Prince William County Police Lieutenant Shane Ash, as they stood waiting while a line formed behind them.

“We both realized it at the same time. We’re like, ‘are we actually getting refused service?’” the sergeant laughed as he retold the story, but it was clear he was bothered by what happened.

“Nineteen years and I’ve never had that happen before,” he said. “It’s ridiculous what’s going on. I was taught to respect everyone. These people aren’t respectful to law enforcement.”

Sgt. Knapczyk said that despite the manager’s horrified reaction to his employee’s behavior, he would not be returning to that Dunkin' Donuts, and it sounded as if his colleagues might be avoiding it soon as well.

“We blasted it out so that everybody can make sure not to go there,” he said.

The sergeant told Blue Lives Matter that the manager offered him and Lt. Ash free donuts as an apology, but they declined and left Dunkin' Donuts immediately.

“I didn’t want to create a scene. I just took my coffee and left. Even the woman behind us kept peeking around us trying to figure out what was going on,” Sgt. Knapczyk said. “I was shocked and embarrassed.”

Blue Lives Matter reached out to Dunkin' Donuts corporate headquarters for comment and received the following statement:

"Dunkin’ Donuts and its franchisees are committed to serving and treating every guest with respect. We have spoken with one of the guests and are reaching out to the other, and we sincerely regret their bad experience in one of our franchised locations. We value our relationships with all of our customers and want to reiterate that everyone is welcome in our restaurants.”

Blue Lives Matter also called the Dunkin' Donuts location for a comment from the manager, but had not received a return call by publication time.

Comments (91)
No. 1-91
Burgers Allday
Burgers Allday

They weren't refused service -- to put it accurately, their service was delayed for a short time. wonder if the cashier who declined to serve them knew them or had heard things about them.

b1rd
b1rd

Their "service was delayed" because of a dumbass who probably doesn't have a job any more.

Hi_estComnDenomn
Hi_estComnDenomn

Bristow made the site?

Shout out to North Virginia.

EMarie
EMarie

Ur the the problem with the world right now. If you were/are a liberal right now... you would be telling another story! And that's as sad as it gets!

Hi_estComnDenomn
Hi_estComnDenomn

A whole lot of crying. You got served, then you go snowflake on social media.

Super tough.

BlueMoose
BlueMoose

So says the Troll... Did you mom kick you out of the basement this morning so you are all PMS again?

blizzy88
blizzy88

wtg keyboard warrior. do you not see the original problem? Is it truly ok to not serve "those people"? it's bigoted hate. tanyaisha prolly has warrants or past experience with LEOs.

DJMM
DJMM

Only got served because the manager took their order. Just wait someday you may be refused by someone that doesn't want to serve a jerk.

jakki taylor
jakki taylor

I hope that dumbass does not have a job anymore.

jakki taylor
jakki taylor

WTF difference would that make? In any retail or food service operation you do not get to choose your customers. ignore them or insult them at your own peril. This girls should be out of a job.

angryAmerican
angryAmerican

Another cop hating troll heard from! If it happened to you Po' Boy, you'd be shouting from the rafters about the racism, you POS! Go back to Rev. Sharp-tongues ass licking! It's all you're really good at!

jakki taylor
jakki taylor

And do YOU have a job you don't deserve as well? Working in a retail or food service business that serve the walk in public means not ignoring or abusing anyone if yu want to keep your job. Check your attitude at the door and all that..

RunCop
RunCop

Tayana.....enough said....another lowest common denominator !

Szrudy3
Szrudy3

Why do you bother being on Blue Lives Matter, you have no desire to help with the problem. You whine about everything and do nothing. People like yourself , would sue a business if your water look funny. You have never ran a business or been part of a business. Go out in the world and experience anything other than sitting in a secured location, making silly statements

Hi_estComnDenomn
Hi_estComnDenomn

@BlueMoose
What do you mean? My parents live on the opposite side of the country from me, and i don't have a basement.

BruthaV
BruthaV

Tayana: If Obama had a police officer-hating daughter. Oh wait...

Hi_estComnDenomn
Hi_estComnDenomn

@Szrudy3
It's a free site, why do you bother? If you want a site with a paywall, let me know. My job is digital design.

I've also been plenty of places in the world, all continents except for Antarctica. I suppose i can thank you, loyal taxpayer, for allowing me to do so.

ScubaRob
ScubaRob

So, the two black guys in Starbucks that didn't buy anything weren't arrested, they were asked to leave and escorted out; right?

ScubaRob
ScubaRob

I know this is a stretch, but they aren't reporting this, Blue Lives Matter is. You know, the site dedicated to law enforcement. I wonder how much time you've spent behind a cell for crimes, or know someone that has. So, to put it accurately, you're a $5 an hour burger flipper, with zero education, that's a criminal and affiliated with them.

Conservative_guy
Conservative_guy

Did the employee serve them? NO, she refused them service. Someone else (the manager) had to serve them. You are a typical liberal, you try and change the truth to suit you, but you can't, they were refused service by an employee.
If you have no respect for police, why are you here?

Lucky Bates
Lucky Bates

I don't care what her gripe is. If you work for Dunkin' Donuts, your job is to serve the patrons. I hope she got fired. What if she preferred black patrons to white? Should she be allowed to serve black patrons first? What if someone is wearing a "Make America Great" or a "Obama" hat? Should she be allowed to refrain from serving? RIDICULOUS! Management at this location should react quickly (before the end of shift) to let this woman know that her "attitude" will not be accepted in the workplace.

b1rd
b1rd

As for the rest of his BS, that's just what it is. I doubt he has been out of his mom's basement. All he really does is what he said, antagonize people so they will respond to thim.

b1rd
b1rd

H_C Dumbass,, lets see some examples of your digital design work so we can see if you can actually deliver what you claim.

Hi_estComnDenomn
Hi_estComnDenomn

@b1rd
For free? I'm gonna need you to tag me for that. You and only you specifically.

Hi_estComnDenomn
Hi_estComnDenomn

@RunCop
How's your network speed, bud? I wouldn't want to miss any of your monosyllabic autistic rants.

61mouse
61mouse

Why even get the coffee ? And guessing just a guess and a long shot the person was black . And bet she still has her job

John-Brown
John-Brown

He's clueless all the time. He's our resident dumbass that wears a helmet.

John-Brown
John-Brown

Highest_Retard, Bristow is in Northern Virginia, not North Virginia. I have never heard anyone call it North Virginia, but you are a special kind of stupid.

Cstuartsr
Cstuartsr

People across this land are being taught by radical groups that LE Officers are the bad people but are the first ones called when the sugar turns south. I know you can’t hold the owners and management responsible for the clerks actions but she needs to be held accountable.

LEO0301
LEO0301

I wonder if you would have the same reaction if you were the one being ignored because of who you are? I'm sure that would be different, wouldn't it Cheech?

dsmarine
dsmarine

There are places in the inner-city when firemen respond they get shot at. They have to hold back until SWAT arrives.

dsmarine
dsmarine

What was it just recently 22 patrol cars damaged in Portland OR by paint thrown on them? The education system and society has & is failing.

John-Brown
John-Brown

Cheech or Highest_Retard is not a Dunkin Donuts fan. He thinks he is a Starbucks kind of guy.

stodolaj1
stodolaj1

Don't hold back, just sit down and let the shit burn. If they don't want you there then it goes to show they don't want what is on fire either...

John-Brown
John-Brown

During the riot in Baltimore, the firefighters hoses were cut by rioters as the firefighters tried to save the rioters CVS pharmacy.

b1rd
b1rd

H_C Dumbass no one pays to see what kind of results you claim to be able to provide. Another indicator you really don't run a business.

b1rd
b1rd

@BruceMajors
Actually H_C Dumbass claims to have been in the Navy and help Boeing launch rockets. I started asking him questions about the Navy being as I noted some misstatements and he all the sudden stopped talking about his military experience except what could be googled. Basically he is a fraud. Most people have stopped referring to him directly or hitting the reply button because he wants to be able to google his name and have it show up.

He is simply an antagonist who wants to be someone.

John-Brown
John-Brown

Her name is Tayana. Do we even have to guess?

crickett6519
crickett6519

Dunkin Donuts Head quarter is in Massachuasetts, it is a ultra liberal state and they possible believe in these type of protest, Just like the NFL and kneeing protest. Bad for business, ESPN there are consequences to these type of behavior from consumers. I wont go to a Dunkin Donuts anymore due to not being served and I not even a cop anymore,

BigPapaFrosty
BigPapaFrosty

First of all the manager should be removed for not have the guts to send this person packing! Second I quit going there a long time ago for they suck as an company. Boycott all Duncan Donuts no matter where.

Burgers Allday
Burgers Allday

I would support a complete nationwide boycott of Dunkin' Donuts by all police officers. Don't think it is going to happen, but I think it is a great idea.

Hi_estComnDenomn
Hi_estComnDenomn

@BruceMajors
I'm not a federal employee, not sure what you're talking about.

Hi_estComnDenomn
Hi_estComnDenomn

@Spartacus
Vaping and virginity? I said design, not game stop employee. I don't get your connection.

Hi_estComnDenomn
Hi_estComnDenomn

@John-Brown
I know what the region is called, Skip That's auto-correct. I'm from the area, clown

StandingForTheBlue
StandingForTheBlue

It’s time this rudeness and refusal of service stops! In our area we have Starbucks and Durango Joes, and they all have a special jar where you can leave money so our officers don’t even have to pay for their coffee stops. We support our men and women in blue and love the hell out of what they do for our community. Grow up, people.

iamchickadee
iamchickadee

God Bless the officers. Wonder who she will call when she is beaten, robbed, sexually assulted, been in a car accident, house being broken into and any/all of the things that can happened requiring a police officer.

joe1234324
joe1234324

Good! Keep the piggies out! We don't want you anyway!

John-Brown
John-Brown

Welcome troll.

John-Brown
John-Brown

Even though he's had it up the ass, can he still be considered a virgin?

John-Brown
John-Brown

If we are going to go by site seniority, it should be adios joe, but it would be fine if both you and Bugger Allday "get out of here".

tyepalms28
tyepalms28

While I'm not a L.E.O., I take care of a Vet and former police officer.
I don't and will never condone being rude to anyone, most especially our law enforcement, fire fighters, soldiers, and our EMT's. These people stand between you and harm or death. You'd do well to remember this fact. Or imagine the next time your loved one is in danger, has a medical emergency, or fire, call your buddies or take care of it yourself. They put their lives in danger every day and alot of the time its for people who are ungrateful and uncooperative. They do it anyway and I'm sure I, nor many of us could ever do what they do. Have respect or as some once said, "keep your yap shut!"

Marxest
Marxest

Its always funny when that happens to cops. It happens so rarely and infrequently it's barely registers. But black people are refused service and disrespected in establishments worldwide, (Starbucks, Chilli's and recently Sambuca) The officers have the option to just take off their uniforms or simply go to a more friendly location. Problem solved.

angryAmerican
angryAmerican

spoken like the pathetic anarchist thug you probably are!

SeniorCitizen
SeniorCitizen

Maybe you Blues need to understand the dislike the public feels towards cops. And maybe you should ask yourselves why we feel this way. If you say that most cops are fair, honest and treat people justly, then you need to remove the "bad apples." By allowing the bad apples to operate, the public's distrust towards you will continue.

audreyjane
audreyjane

Has anyone thought of those infamous words: "You're FIRED" to the young person(not) serving the law officers. What if they were farmers. or teachers, or clerks, or students, or .... you see where I am going with this. Unacceptable behaviour on every level!

audreyjane
audreyjane

Has anyone thought of those infamous words: "You're FIRED" to the young person(not) serving the law officers. What if they were farmers. or teachers, or clerks, or students, or .... you see where I am going with this. Unacceptable behaviour on every level!

Burgers Allday
Burgers Allday

I wonder why they didn't arrest the cashier for obstruction. Seems like she did delay the officers in getting back to traffic safety / revenue collection.

John-Brown
John-Brown

The bad apples are weeded out all the time, even though there are extremely few. Your inflated belief that there are so many bad apples just reinforces the fact that your concerns border on paranoia. You, yourself have said that you have never had a negative interaction with a police officer. Actually, you have never had ANY interaction with a police officer.

bigmamainmud
bigmamainmud

Call to express your displeasure and ask that Tayana be punished or fired: 703.335.2908

Burgers Allday
Burgers Allday

Any time you see employee misconduct, or just plain rudeness, in the news, it is a good idea to call the employee's employer and request punishment. Employers appreciate this helpful service and are usually willing to give the requested punishment.

b1rd
b1rd

@SeniorCitizen just like they need to do with teachers. Actually evaluate students progress and get rid of the bad apple teachers.
Is that what happened to you?

Memaw187
Memaw187

Should be Tayana,You're fired,back to the 'hood

MillyMilagritoPereFB
MillyMilagritoPereFB

I Agree a 1000% with you tyesalms I work as school crossing guard in NY in spring, summer ( with heat like fire) autumn and winter I am very sorry to see how parents are the first to disrespect us without appreciating that we put our lives in front of the vehicles to Protect their children, and do not teach the word respect for others.... I've always said everyone who has no respect for the police. Veterans, nurses, EMT, teachers all kinds of workers have no respect for themselves.

CloserFocus
CloserFocus

Senior Citizen, Maybe you need to understand, that as a snot nosed pee on employee, she doesn’t have the right to refuse ANYONE service & cause her employer, who is well known for serving police officers for decades, any embarrassment at all! She’s part of the ‘entitlement’ crowd, who has yet to get a clue in real life. Hope she never needs an officer’s help. Chances are, she will, at some point.
I personally, would refuse to ablidge.

EODK9Trainer
EODK9Trainer

Now this was just a dumb comment and you know it. She was wrong and deserved to be fired but to suggest an arrest in this situation is insane.

Burgers Allday
Burgers Allday

Now, c'mon EODK -- any delay is obstruction, and she did delay the officers in getting their viands. The logic is pretty airtight. If she had a defense (and she might, we haven't heard her side yet), then she can present it at trial.

nenasmiller
nenasmiller

Maybe all of the people who refuse to simply serve the police a cup of coffee or food should NEVER expect the police to come to their aid. You see just as they are expected to save those of you being robbed, assulted, attacked, etc. because it is their job...you are also expected to give them the coffee or food they pay for because that is also your job.

Vet72
Vet72

just an ongoing reminder of Obama's legacy...where foul mouthed rappers romped in the White House and Obama painted targets on the backs of law enforcement......

DocRyder
DocRyder

The manager should have fired her on the spot. This sort of nonsense should be dealt with immediately with no exception. Regardless of who is being disrespected, it's just bad business and unacceptable behavior.

DocRyder
DocRyder

Except "the public", in general, does not share your irrational opinion. The vast majority have no issue with cops at all. There is a small minority who harbor resentment, usually due to their own behavior.

CloserFocus
CloserFocus

Vet: Don’t forget the many ‘prayer’ areas set up for the Muslims to pray to their god, Allah, 5x/day. 1st thing President Trump had removed. And then Blessed by real men of God.
‘Just Desserts’ will be served...

Matt haines
Matt haines

Well sheeeittt, shaniqua be habbing da right to refuse service to any honky she be wantin to. She kids tryin to suppote her kids while her three baby daddy's in jail

JJ Chester
JJ Chester

I stopped going to DD years ago. They used to be a regional New England operation that made donuts in the back of every one of their stores. Now they are made in big central bakeries and trucked miles and miles to stores that are on every other street corner. They have killed the mom and pop bakeries that used to make superior products.

They are a corporate entity with little or no local conscience. It doesn't surprise me that Tanya did what she did. And, it wouldn't surprise me if corporate HR told the local manager that she cannot be disciplined.

Just stop going to DD...PERIOD!