DoubleTree Hotel Bar Refuses Service To Military Personnel, Company Responds

DoubleTree Colorado Springs employees refused to serve military personnel during a ceremony being held at the hotel.

Colorado Springs, CO – A military post-deployment ceremony and celebration at a Colorado hotel was cut short, after hotel bar employees posted a sign refusing them service.

“NO LONGER SERVING MILITARY PERSONNEL & THEIR GUEST(S),” the hotel bar’s message read.

Aimee Osbourne, a disabled veteran whose husband is currently serving, posted a now-viral image of the sign onto social media, KOAA reported.

Osbourne explained that over 600 people attended the March 14 event at the DoubleTree Colorado Springs hotel, and that the group paid tens of thousands of dollars to use the hotel’s space.

Following unit tradition, the group was honoring those who have served by participating in an Army grog, Osbourne said.

At one point, hotel staff tried to block the crowd’s access to the grog, even though no one was behaving poorly or causing problems, she explained.

The employees ultimately shut the bar down, and employees posted the sign at 9 p.m.

“They came in and shut down our traditions. Treated us like crap, refused to leave food for guests in the bathroom or chatting,” Osbourne wrote in the social media post.

“This event was a post deployment ceremony!” the post read. “These men and women [were] being honored for serving our county, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!”

Osbourne ultimately deleted the post due to negative comments, but it had already been shared hundreds of times, KOAA reported.

Hotel general manager Daniel Kammerer acted swiftly in the wake of the incident, and issued an apology for the actions of “two supervisor-level employees,” according to a post on the DoubleTree’s Facebook page.

“Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar,” Kammerer’s post read. “Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive.”

He noted that the now-former employees’ actions do not reflect the principles or beliefs of hotel management, and that the hotel is retraining employees to ensure a similar incident doesn’t occur in the future.

“Our property has a proud history of hiring veterans and welcoming the military as our guests,” the post read.

“We deeply regret any offense to the service members and their guests,” Kammerer wrote. “We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us.”

Osbourne said she has fully accepted the hotel manager’s apology, KOAA reported.

“I’m regretful that anyone had to lose their livelihood,” she added.

Comments (46)
No. 1-33
Georgia
Georgia

Did they get a refund? If I had paid "tens of thousands of dollars to use the hotel’s space" I would demand a refund and if it was not offered i'd take them to court.

LEO0301
LEO0301

That's the problem with employees who act out on their own. The end result is a bad name for the business which will likely cost them in terms of lost clientele. I for one am not the least bit sorry the two ass wipes who made that decision are now unemployed. Adios!

LynnSB
LynnSB

Well I seen the Apology - and the two Morons were Fired -- Good Start -- However a Considerable amount of Money was paid them -- as a Military Wife of Over 20+ Years _ What about the Money they paid and was not allowed to fully enjoy the evening they Paid for ?? Unless there is compensation -- the Apology is just Empty Words !!!

THEDUKE
THEDUKE

The hotel acted quickly and good they termed the two employees and put out apologetic statement but there is still missing info regarding any further financial restitution.

Burgers Allday
Burgers Allday

would be interesting to hear from the two employees who got fired. Maybe we will.

Grandawan
Grandawan

Tell us more about the "supervisor level" employees who took it upon themselves to shut down this military celebration, which was approved and paid for. What was their reasoning? I want to know!

sum1unique
sum1unique

They stated "the employees are no longer employed at the property". . are they now employed at another of Doubletree's many properties?? Financial compensation to the group and each attendee??? And they (the 2 supervisors) created that sign in the moment??? Too many questions , not nearly enough information coming forth. .

nadkram
nadkram

Boycott the dump

BobC
BobC

Would be nice if they posted the names and address of the 2 employees!

AFranco
AFranco

I'm not buying that apology.

Buffrat
Buffrat

If they're serious about the apology the manager should refund all but what was spent on food and the group actually consumed. Anything else issue a refund.

kdgahr
kdgahr

Luckily there are hundreds of quality hotels that can now reap the rewards of ignorant Doubletree procedure. Boycotting is a nice power tool that is being used daily by disgusted Americans who actually love and respect our military and our law enforcement agencies. Won't miss you at all, Doubletree and the timing is perfect since I'm planning a cross country trip with my family this year.

RIDGERUNNER
RIDGERUNNER

Employees acting without authority seems to have become a habit.Fast food joints are notorious for discriminating against the police. Restaurants discriminating against conservative politicians; the list goes on and on. These wanna-be's are a thorn in the sides of business owners/food chains/etc.. Perhaps it's time that employees who pull this crap get sued for discrimination.

Trueferblue
Trueferblue

It's putting the toothpaste back in the tube!

IseeWhereThisIsGoing
IseeWhereThisIsGoing

Glad they terminated the two supervisors who closed the bar and posted the sign. They should have given a refund to all 600 people who paid to attend the event.

Smackyy
Smackyy

The GM should have made a personal appearance to the group organizer and videoed taped the apology to all our Veterans that attended! Also I would have discounted their stay to half price and immediately fired those two! I was once a GM for Wyngate Hotels, this is how I would have handled this.

TarnishedCopper
TarnishedCopper

I'll never stay in one of their places after treating our country's Warriors in this manner. He either should have returned all their money including the room rates, or agreed to completely sponsor a second celebration, complete with food and drink on the house. An apology is a cheap way out. It was his ultimate responsibility. He should have personally been there to supervise! Because he wasn't, his chickens pooled their respective half-wit brains and came up with this plan.

BlueLM101
BlueLM101

I'm glad to see the quick and required action by the GM of the hotel and bar. It's a shame that the two employees disrespected our men and women who serve in the armed forces. The only thing I would like to know is what the excuse was for doing what they did?

5150
5150

They fired the idiots, so you really can not ask for more.

Happy_in_BigD
Happy_in_BigD

Osbourne ultimately deleted the post due to negative comments, but it had already been shared hundreds of times, KOAA reported. WHY? WHY???? she did nothing wrong!!!

OldLawman
OldLawman

I am a veteran and spent 36 years in law enforcement, and have always been treated with the utmost respect by Doubletree staff wherever I stayed. This deplorable situation is not at all their corporate policy, and the hotel swiftly fired the responsible employees. That said, I agree the GM or his designee should have been present for such a large event, and could have prevented or put an immediate stop to this insulting treatment. I also agree that some further amends should be made - financially to be sure, as these vets are not getting rich wearing the uniform of our country. Unlike the snowflakes they protect, our military men and women didn't act childishly and damage the facility.

fuzzy-ma
fuzzy-ma

Hard to take this in. Colorado Springs is such a big military community. USAF Academy, Peterson AFB, Schriever AFB, Cheyenne Mountain. Fort Carson, Pueblo Chemical Depot Army. Not just the number of active duty but numerous veterans live in the area. The money going into the economy of the area from DoD is HUGE!

amdguru
amdguru

Any guess as to the political affiliation of those two idiot ex-employees? Like I had to ask. Thank you to our military and law enforcement HEROs. Your brave service is appreciated & doesn't go unnoticed.

mSabaro
mSabaro

To show that they truly mean what they say, they should ensure to replace those two employees with veterans.

J_Logi83
J_Logi83

Sounds like to libtarded employees got a taste of what the real world is like. Act like bafoons to the people who protect you and you find yourself out on your ass. Kudos to hotel management for seeing the issue and addressing it quickly.

kgolfinghawaii
kgolfinghawaii

Why would she be regretful that anyone had to lose their job? They did this to themselves and DESERVED to lose their jobs. They should never work anywhere the public might be included, military or not. Maybe they can work at the recycling plant sorting plastics...

jimmer1
jimmer1

I would boycott the hotel, regardless of firing the employees. Do you think uper management had no idea of the way these a$$h01es thought. I am sure they were pretty vocal about their feelings in general.

pbm4jc
pbm4jc

Compensate them by giving them free rooms next year.

Vixtoria
Vixtoria

How has ANY service industry upper management ANYWHERE, NOT had the "ok this is how we're going to handle police... military... MAGA hats...." already? Why are people still letting it GET to this point?

dondamit
dondamit

they need to give them another welcome party on the hoteldrinks and all

Truthdontlie
Truthdontlie

Need to invite the military for monthly events on the house

trish1
trish1

My dad was Army. Any business that refuses OUR military will not get my business. Looking forward to seeing Double Tree closing its doors soon.

Jenifer1947
Jenifer1947

have they been sued yet?