Burger King Corporate Apologizes to Sheriff For How Local Store Treated Deputies

The Assumption Parish sheriff received a surprise visit from a representative from Burger King's corporate office.

St. Francisville, LA – The Assumption Parish Sheriff’s Office received a visit, and an apology, on Friday night from a representative of Burger King’s corporate offices in the wake of a firestorm created when two uniformed Assumption Parish sheriff’s deputies were denied service at the St. Francisville restaurant.

“I believe that [Burger King’s] corporate office saw that there was an issue,” Assumption Parish Sheriff’s Office Public Information Director Lonny Cavalier told Blue Lives Matter. “They came down here and did extend their deepest apologies. We’ve accepted their apologies and hope to move on from here.”

“There was a meeting late yesterday evening into the night, and we were very pleased with the outcome. And the sheriff is very pleased with the outcome, and that’s that,” Director Cavalier said.

“We feel we’ve been up front [about what happened] all along, and that our guys deserved an apology, and we got it,” he said.

The hand-delivered apology stood in sharp contrast to the manner in which the local store owner had initially responded the complaint, when he demanded that the sheriff’s office issue a press release absolving his business of wrongdoing.

The incident occurred after two deputies had just completed a long day of SWAT training in Zachary on May 17, and were on their way home.

They decided to stop off at the Burger King restaurant in St. Francisville for a meal, Director Cavalier told Blue Lives Matter.

The deputies saw employees working inside the store, and pulled around the back of the business to the drive-thru lane in their marked patrol vehicle.

“They sat there for an extended period of time before someone finally let them order,” Director Cavalier explained.

But when one of the deputies ordered a chicken sandwich, the female inside cut him off.

“We’re out of chicken,” she said sarcastically.

The deputy began to order a Whopper instead, but was interrupted by a male’s voice.

“We’re out of burgers, too,” the employee said.

The deputies then asked the employees if the items were out of stock, or if they just didn’t serve police officers.

“The only response was laughter,” Director Cavalier said.

The shocked deputies waited at the drive-thru speaker, but when the employees continued to ignore them, they pulled ahead to the payment window.

They parked for a moment, then one of the deputies exited the patrol vehicle and stuck his head inside the window to speak with someone.

“He could hear them inside laughing, but no one would come to the window,” Director Cavalier explained.

The deputies then left the restaurant, and later told their supervisors about the encounter.

“They were embarrassed and humiliated,” Director Cavalier told Blue Lives Matter. “This is new for us. We’ve not had that kind of relationship with any vendors, ever.”

He reached to Burger King’s corporate headquarters several times, but didn’t hear back. So he wrote a letter to the editor of The Bayou Pioneer and outlined the treatment the deputies had received at the Burger King restaurant.

“What is troubling is that these same Burger King employees, in the event a robbery was occurring at the time, would have expected these two deputies to take a bullet for them, and those deputies would have,” Director Cavalier wrote in the published letter. “Now we’ll wait and see how the Burger King Corporate Office responds.”

Director Cavalier received a call from the St. Francisville store owner approximately one week after The Bayou Pioneer printed his letter, he said.

“He was very angry. Very upset,” the director recalled. “He said, ‘My employees never refused to serve any police officers.’”

The store owner then alleged that Director Cavalier’s story was an “outright lie,” and that the employees had only refused to serve “people who just happened to be police,” he said.

“So, I asked him if they refused to serve those specific officers, and he admitted that they did,” Director Cavalier told Blue Lives Matter.

The director noted that the store owner’s “play on words” was “virtually laughable.”

“All we were looking for was a fair shake,” he said. “Not an excuse – just an explanation.”

Despite the delay, it appeared that the fast-food store’s corporate executives got Director Cavalier’s message and eventually intervened.

Director Cavalier said that a representative from corporate Burger King suddenly showed up with the local franchise owner, Joe Clements, for an unscheduled visit with Assumption Parish Sheriff Leland Falcon late on Friday evening.

He said they addressed the matter and “acknowledged that their employees had not done right.”

During his initial conversation with the Burger King franchise owner, Director Cavalier said Clements told him that he had already fired the employees involved and that he had other problems with the same workers in the past.

Director Cavalier said that the department never asked for the employees to be fired, but that they simply didn’t want to see other officers treated in the same manner.

In addition to the store owner’s admissions about the events that transpired, Clements also confirmed during that discussion that he had store surveillance of what occurred, the director said.

“He said he won’t show it,” he added.

The franchisee claimed he had attempted to contact Sheriff Falcon “multiple times” since the allegations surfaced, but the sheriff had no missed calls or voice messages from him, the director said.

According to Director Cavalier, instead of apologizing, the Burger King franchisee demanded that the Assumption Parish Sheriff’s Office issue a press release to retract the allegations against his business.

He also wanted the agency to apologize to his store.

“I told him, “Don’t wait, because there will be no retraction,” Director Cavalier vowed. “I was dumbfounded.”

He said that the owner assured him he would be calling back to discuss the issue further, but that he hadn’t heard from him again before he turned up at the sheriff’s department with the person from Burger King corporate.

“If the employees were actually terminated, that’s fine, but [the company] needs to make amends to their own community,” Director Cavalier told Blue Lives Matter in an earlier interview. “It’s a very nice town and we don’t blame the town – we blame Burger King as a whole.”

He’s glad that Burger King’s corporate offices intervened and said they consider the matter closed, but allowed that “it took corporate to get the local store to do the right thing,” he said.

There was no answer when Blue Lives Matter attempted to call the restaurant; however, the store owner issued a press statement after his meeting with the sheriff and the Burger King corporate representative.

“I am aware of the incident at the Burger King in St. Francisville involving two Assumption Parish Sheriff’s Deputies not being served. Unfortunately, it also involved other Guests not being served,” Clements wrote in an email sent to the media. “The actions of these team members do not reflect the values and beliefs of our organization, nor do they reflect the values and beliefs of the Burger King Brand.”

“I have investigated the incident and have determined that certain team members refused service to multiple Guests in our drive thru, including the two Deputies, on that day. As a result, these individuals no longer works for our organization,” he continued.

“I have met with Sheriff Falcon of Assumption Parish and expressed my sincere apology for the incident, and I have asked that he extend my apology to the two Deputies. We also extend our apology to any Guests that were inconvenienced as a result of the performance of these employees. Our goal is to provide friendly customer service to all of our customers,” Clements finished.

Director Cavalier didn’t sound entirely pleased with the statement the restaurant released.

“Sad part about it is they did not want to acknowledge that they refused service to police officers,” he explained. “Unfortunately, it is what it is. They were in uniform, in SWAT clothing. They’re cops.”

Blue Lives Matter reached out to Burger King's corporate office for comment, but we have not received a response by press time.

Comments (84)
No. 1-50
LEO0301
LEO0301

Want to bet they were all HCD's? And they wonder why there is such a disconnect between the races.

Hi_estComnDenomn
Hi_estComnDenomn

@LEO0301 I'd be upset too if all i dealt with were ungrateful boomers yelling the customer is always right.

Just know that everytime one of you sends food back, there is something in it from the "secret menu." things haven't changed that much from when i worked fast food.

Hi_estComnDenomn
Hi_estComnDenomn

@LEO0301 I hope it does. I only did it to those who deserved it. I'll bet money you've gotten something in your food, just by the way you talk here. Baby boomers can't help themselves. I used to see it all the time... That face when you struggle to realize no one cares how you feel about a situation.

JBo
JBo

Ummmm...tainting someone's food is a felony in every jurisdiction in this nation.

Hi_estComnDenomn
Hi_estComnDenomn

@JBo TainTiNG sOMeoNE's fOooooOoD... Report me for something i did almost 20 years ago or shut up.

Skds2015
Skds2015

You really are a PIECE OF SHIT. You continue to prove it with every post. Maybe karma will come around and take care of you!!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 BIG MAD! Calm down Skippy. Is that any way for a Christian to talk?

NTPD935Ret
NTPD935Ret

...said they addressed the matter and “acknowledged that their employees had not done right.” Had not done right? But could not say they were wrong! My family and I will never eat at Burger Barf again. It because of the fools working that day buy because BK corporate will not admit they were wrong.

NTPD935Ret
NTPD935Ret

It is not because of the fools working that day but because BK corporate will not admit they were wrong.

Skds2015
Skds2015

You're right. I meant to say RACIST PIECE OF SHIT....my bad!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 Sticks and stones may break my bones but the the cold hand of death reaches closer to you every day you old cranky motherfucker.

Skds2015
Skds2015

No sooner than the hard prick of your prison boyfriend will reach you when you finally go where you belong racist bitch!! Have a great night :)

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 😂😂😂 it was only a matter of time before you said something gay, Skidmark2015.

I'm 34, have never been to jail, and am upper middle class. Chances are very very high I'll never go to jail.

You on the other hand, rattle like someone shaking dice when you get out of bed. Here's to hoping you die slowly before i ever end up in jail, snowfake. I hope the customer service line in Hell is long. I know that's the first place you'll go to complain about the heat.

Skds2015
Skds2015

Great comeback.....sounds like something one of my kids said when they were 10...and the guys that brag about the money they have are the same ones that add 4 inches to their tiny packages...child!!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 You let your child call you skidmark? Sounds like weak parenting.

I'm not bragging about money. I'm saying I'm highly most likely not going to jail. Please slip and catch your head on the edge of your bed frame when getting up tomorrow morning. It will make Death's job easier.

Rattle rattle, old bitch.

Skds2015
Skds2015

You really have a fascination about me dying. Says wonders about your lack of character as do ALL of your posts.

Skds2015
Skds2015

The " common denominators" about your posts on this site is that they are 100 % anti police and anti white people. Most people refer to you as a troll. As you have wished me dead on 3 occasions tonight alone Id also like to add psychopath to that list. What kind of person wishes someone they have never met dead??? A sad little boy who had a really bad childhood and is angry at the world. Maybe some therapy will help. At the end of the day, no matter how much money you "say" you have-you just can't take the ghetto out of rat....troll elsewhere manbaby. I think I hear your mommy calling!!!

LEO0301
LEO0301

@Hi_estComnDenomn - and yet you come to this site pretending to be all that is good and holy. You criticize the police every possible moment for doing their jobs but you somehow justify your own illegal behavior. I mean this is obvious, but you are the saddest excuse for a human being that I have ever encountered.

Burgers Allday
Burgers Allday

“I am aware of the incident at the Burger King in St. Francisville involving two Assumption Parish Sheriff’s Deputies not being served. Unfortunately, it also involved other Guests not being served.” And there it is. This wasn't really about anti-police animus at all. It was just some bad employees who decided to stop doing their jobs.

realDonaldTrump
realDonaldTrump

You sound very sure about that. Considering the race card gets pulled on every possible occasion in this world. Shit employees no doubt all deserving to lose their jobs especially the manager. I'm sure both is true. Shit employees not serving customers and especially not serving police. So if they knew about it and its been an issue why did it take two policemen to come along to complain before they did anything?

Thinblueline
Thinblueline

@Burgers Allday we know you’d have been served, chubby little guy.

Burgers Allday
Burgers Allday

The first article said that the owner told the PIO that the employees had already been fired for bad behavior by prior to speaking with the PIO.

Here is a question for all of those being solicitous of PIO Cavalier here: lets say that I, Burgers Allday, a non-policeman, called my local police precinct and reported that the local McDonald's had refused me service at the drive thru for no good reason. What would the police follow up on that call be like?

KMac7
KMac7

Everything’s every ones fault except the actual perpetrator with you! Grow up sonny... us baby boomers could run circles around you and your hate filled attitude! Step out of the basement for fresh air!

Szrudy3
Szrudy3

I believe the corporate offices, dropped the ball, big time. They finally acknowledged the mistake, only after the police dept, made them apologized. The action taken by Burger King, is not good enough. The empoylees were fired, yeah, but did they realize what they did wrong. They will get another job and do the same thing again. I think Burger King should follow Starbuck example and retrain their employees. My question is, How can we ( the public), know that we will be given proper customer service and food, when we go to Burger King or any other fast food business? Business that have "standard" should advertise their belief, so we will know that we may be given terrible service

Burgers Allday
Burgers Allday

Maybe the store needs to raise wages and thereby attract employees that don't need special training to understand that they need to serve the customers that come by. Maybe the Parish should give the store a tax break to help make this happen. Maybe they could make up the shortfall by releasing a certain PIO who clearly has too much time on his hands.

Burgers Allday
Burgers Allday

I would have no problem if the officers contacted the management in their capacity as private citizens. I would not consider that as "calling the wahbulance." My point is that they should have not gotten the department involved. Just like I would not try to have my employer (assuming I have one) get involved if I were refused my daily burgers at the drive thru (assuming I have a car).

realDonaldTrump
realDonaldTrump

@Burgers Allday Oh yes they deserve a raise and a tax break for what? Being assholes? You're right about one thing, ~if~ you raise the pay and standards for a job you generally attract better employees. But, keep in mind this is a >burger joint<,>cheap burgers>. Trying adding that into your overhead, profit margin is very slim and they make money by selling high volume. You increase the minimum pay to $15 an hour, someone has to pay for that. That someone is you and me, through huge price hikes. Would you pay $10 for a whopper when there are a million other burger joints that make a far better burger for that amount? Oh and then you end up with most of the employees laid off, because it now becomes cheaper to buy a few robots and apps to do the simple task of taking an order with a picture of a chicken or burger on the register that also does the math for you tells you the exact change to give (try giving one of them a nickel when you order is $5.05 and you give them $6 in bills and a nickel and watch the confusion begin) - (also see California McDonald's has a burger flipping robot)

The likely chain reaction is either most employees lose their jobs and replaced by robots, or the chain shuts down goes into bankruptcy. Running a business is no joke, especially a large one. Small changes have huge financial impacts when you have thousands of locations. Remember when American Airlines removed just one olive from their salads and saved $100,000 a year?

So all that being said, police are among the lowest paid jobs in the country, and least appreciated. I think we get a lot for our money, don't you? Maybe they need a huge pay raise. Raise the standards a little but immensely raise the pay.

TarnishedCopper
TarnishedCopper

No Burgers Allday you are wrong. This was deliberate discrimination based upon class. (police officers) The public (and public servants) have a right to expect the service the business performs. This meeting while looking good in the news is too little-too late. The guy should lose his franchise over a situation like this, and by his own admission other similar incidents where people were denied service. Burger King is still on my list of places not to go simpy because of employees with attitudes such as yours.

Burgers Allday
Burgers Allday

I clearly identified the police employee who wasted taxpayer money. Do you really think that the BK employees in Assumption are making $15 per hour? Are you nuts?

Burgers Allday
Burgers Allday

I could not easily find out how much they make, but here is an interesting snippet that a former Assumption Parish BK employee posted last month: "Just wasn’t the greatest environment to be in, customers were always really rude and I had to always be the bigger person and keep my calm. Towards the end of my working days there in started to get robbed and I didn’t want to be around that anymore." Sounds like police aren't the only ones with a scary job. Imagine getting robbed when you are not armed!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 Are your feelings hurt? You know you could have avoided all this if you just stayed in your lane, right? You don't get to insult me then take offense when i insult you back. Baby Boomer Behavior at its finest.

Hi_estComnDenomn
Hi_estComnDenomn

@KMac7 Run circles around me? When was the last time you ran at all?

Skds2015
Skds2015

Not a baby boomer-wrong as usual. I pay taxes and didnt grow up or raise my kids on welfare-IT IS MY LANE little man. Hood trash like you doesn't offend me. You gave me EXACTLY what I expected. You proved just how pathetic and classless you actually are. CANT TAKE THE HOOD OUT OF THE RAT!!!!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 But I've never lived in the hood, Skidmark. What are you on about?

CAPITAL LETTERS = HURT FEELINGS.

dsmarine
dsmarine

Burger King goes back in my GO TO Fast Food places after this proper corporate handling. Is it true that Starbucks closed 150 stores after their recent anti law enforcement flap?

Skds2015
Skds2015

Its almost the 1st...your card will be loaded again...calm down!!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 Technically you're right. I'm a veteran who gets disability on the 1st of the month. Thank you, tax payer.

Skds2015
Skds2015

I've always supported vets...until I was in a conversation with one the other day. She told me that she served for 3 years and now gets disability due to "injuries" that are non combat related and that she had prior to joining the services. She then told me her vet friends are ALL on disability "because they make it easy and why not get a free check from the government".... There are vets that deserve to be taken care of forever for their service to this country and then there are those that fall under the "entitled" status. So I guess- you're welcome!

61mouse
61mouse

So does the franchise owne still own the BK ? and did the CEO do anything to him ??

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 Yep, there are moochers everywhere. Speaking of moochers, were you police or military by any chance? Or do you just reap the benefits of your protection?

Ever been a part of anything that concerns more than yourself?

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 Skidmark? Have you ever been a civil servant of any kind?

Skds2015
Skds2015

Is that your moms nickname? I mean I know you have mommy issues but leave me out of it....Sure have-and I pay taxes so I help support our civil servants! What's wrong welfare boy-nobody else wants to talk to you?

Skds2015
Skds2015

Every time you post it seems you brag about all the illegal things you've gotten away with including assault! I guess when you are born in the ghetto and live off other people's hard earned money you think its ok to take what you want. Again-you can't take the hood out of the rat. YOU HAVE BECOME A JOKE ON THIS SITE....now go away welfare boy. I have really grown up stuff to do like get ready for this thing called work in the morning. Im sure mommys done making your dinner. Cant wait to see the pics she posts of you in middle school when you do finally get caught...."he is such a good boy"...lol!!!

Hi_estComnDenomn
Hi_estComnDenomn

@Skds2015 no, Skidmark is your nickname. And it wasn't assault, it was self defense. Again, people your age shouldn't try to fight people my age.

And what civil service, if you don't mind asking? Most that did serve have no problems saying. I'll even start. US Navy, 8 years active, 3 years reserve. Your turn.

Again, I've never been on welfare, and never grew up in the hood. I grew up in Silver Spring, MD and now I live in a upper-middle class black neighborhood called Ladera Heights. I do support the notion of welfare to those that need it though. I'm not quite sure how mature it is of you to joke about people in real need. Especially since chances are you get government handouts because of your age.

I also have to be ready for work tomorrow, but while you earn money for someone else, I run my business. Have a great day, clown!

KMac7
KMac7

I run daily! You run at the mouth daily!

Skds2015
Skds2015

Lmfao. You cant stand that I wont tell you my age. You're just another sad little boyman wishing he was something he isn't-responsible & mature. Most on this site knows you are a joke. You ARE nothing-you HAVE nothing that anyone wants. All you do is troll this site trying to find people to pick fights with....come to my gym and I will beat you up. What a joke!!! Maybe you do own your own business-but running drugs isnt really considered a business except to hoodrats like you!!