Bank Employee Fired For Giving $20 To Man After Bank Put Hold On His Paycheck

Tom Gantert

A bank employee was fired for giving a broke customer $20 of her own money so he could fill his gas tank

Gresham, OR – An Oregon woman who gave a bank customer $20 out of her own pocket says she was fired by the bank for her good deed.

Emily James was a senior banker at the call center for U.S. Bank. She was working when a customer called on Dec. 23 and said the bank had put a hold on his paycheck, according to KOIN.

The Oregonian identified the customer as Marc Eugenio and said the check was for $1,000 from a new job.

Eugenio said his bank account had no money in it and he wouldn’t be able to get his children Christmas presents or pay for daily living expenses, according to KOIN.

James tried to fix the problem for two days but said she wouldn’t get the check to clear before the bank closed for the holidays.

Eugenio said he went to another branch for help, but they couldn’t help him out and he said when he left the other branch, workers locked the doors behind him.

So, Eugenio call U.S. Bank’s 800 number and got James on the line.

“I said, ‘I wish I had just $20 bucks to get home,’ ” Eugenio told The Oregonian. “And she said ‘Wait, hold on.’”

At that point, James said she asked her supervisor if she could leave work and fill the man’s gas tank using her own money, KOIN reported.

She then went to Eugenio and gave him $20 but said she was fired on New Year’s Eve for helping him.

“I can’t change the world but I can change the world for that one person,” James said, according to KOIN. “I would rather my morals align with someone who’s more willing to support someone like that than someone who’s willing to throw away two-and-a-half years and a lot of dedication.”

James said she was told she was fired for an “unauthorized interaction with a customer.”

Eugenio told The Oregonian that the firing “ridiculous.”

“I was a customer of U.S. Bank, I needed help, and she went above and beyond,” Eugenio said, according to The Oregonian. “I felt so bad. She was the only one helping me.”

U.S. Bank told KOIN it couldn’t comment on the incident because it was an employee matter.

Comments (50)
K-9 319
K-9 319

I hope she sues the bank and wins. Total bull and that bank should be ashamed of itself.

No. 1-20
Excalibr4
Excalibr4

I was wondering why this popped up in BLM, but it does present itself as a case for a detective. The article leaves out one very important piece of information, which would would make it a no-brainer. The key to the case is the fact that she worked at the bank's call center. I used to be a banker (loan officer/collection manager at a large bank). I also owned a call center. When I was a loan officer it was before branch banking, so they didn't have call centers. However I do know that call center employees, particularly bank employees must never interact with a caller/customer on a personal level, as she did. Why? Because a guy who just got his home foreclosed on, will come in with an AR15 and shoot the place up. They have been keeping tight security on bank call centers since the 80s. I can guarantee you she asked her boss and was told under no circumstances. This isn't a story about a big corporation being Scrooge. It's about an idiot employee, who thinks her own moral compass trumps following rules and common sense.

Aramovich
Aramovich

OK. She goofed, but I hope the bank can find some place for her.

A good talking to and perhaps a suspension would have done the job w/o confirming that no good deed goes unpunished!

JBoH
JBoH

As if banks don't have enough image problems...

Hi_estComnDenomn
Hi_estComnDenomn

Fired for looking out for another person. Damn.

Burgers Allday
Burgers Allday

Bank probably wanted to fire her for having blue hair and was waiting for any sort of slip up to use as cover for termination. Not cool, but only the police and major sports leagues are unionized these days.

IseeWhereThisIsGoing
IseeWhereThisIsGoing

Taking the emotional feel good effect of her actions out of it, James said she was told she was fired for an “unauthorized interaction with a customer.” Did she have an unauthorized interaction with a customer? if so, and it's against the rules, than that's it. The bank has these rules for a reason. She violated them. She exposed the company to potential issues, especially the next time when someone needs help and she refuses to assist.

While termination might have been excessive, she broke the rules, and discipline was appropriate. I don't know what other factors were used, or what the stated consequences are, but for those who read this article, and feel she did the right thing, can surely give her a job. I'm sure she will have plenty of offers from banks who think she did the right thing.

bryantrent
bryantrent

i felt bad for here

TarnishedCopper
TarnishedCopper

U.S. Bank is one of the worst operations. Gee remember remember the upper management who was severely fined and punished after commanding its employees to open millions of unauthorized accounts in the names of its depositors? They are at the bottom of the financial totem pole!

Cars1953
Cars1953

Too harsh of punishment for the offense. She should have been written up and possibly suspended, but termination. Come on !!
If I were the customer I would have opened a new account at another bank that day. He should have been able to access his money sooner than 2 days.

Wish505
Wish505

If she went to her supervisor and asked to leave work what was the supervisors response did the supervisor approve or disapprove her request. If she went against the supervisors call and the banks policy well that is the way the world operates anymore, to hell with helping another person our and paying it forward. OH BTW U. S. Bank is one of the worst if not the worst banking firms today.

ShadowGryphon
ShadowGryphon

She hung herself on her own petard.
It's not that I'm unsympathetic to her, but speaking as a dispatcher, she went into this blind, alone, on work hours and had ZERO way of knowing if she would be attacked or not.
This is a liability horror show.
I wouldn't send my officers into a situation like that if I could help it and they get paid to go into dangerous situations.

charlesjandecka
charlesjandecka

Claims of need are usually preceded by habitual bad decisions. Smart people know this stuff ... during Europe's 30 & 100 year wars, those cities that employed the threat of violence against roving bands of beggars, remained economically sound as the piranhas departed.

ikaika
ikaika

US Bank used to be a good bank in Oregon, with personal service. My dad was manager of our local branch for years. It was after he retired that the merger occurred and they became a greedy, heartless corporation. We pulled our accounts out of there and went to a community bank which was a great
decision! Big banks don't give a rat's ass about individual customers.

This employee had been trying to help the customer for two days, but the bank wouldn't let her. She had her supervisor 's permission. A warning or suspension would have been sufficient.

charlesjandecka
charlesjandecka

Claims of need are usually preceded by habitual bad decisions. Smart people know this stuff ... during Europe's 30 & 100 year wars, those cities that employed the threat of violence against roving bands of beggars, remained economically sound as the piranhas departed.

Cromaxgal
Cromaxgal

This is such a crock. Oregon is one of a handful of states that has fallen into the abyss of human waste. I hope she sues for wrongful termination and gets a boatload of money.

GIJOE62
GIJOE62

I hope her supervisor is at some point that he will need a helping hand and no one will be there to help. Karma is a bi$ch!!

Cop Watch
Cop Watch

since then she has had many job offers wanting her to work for them.

BD54
BD54

I banked at US Bank for a very short while. Their customer service is the worst I have ever encountered in a bank. However, all banks put a 3 day, minimum, hold on checks not from their bank, and I don't know of any bank, including US, that puts a hold on 100% of the check amount. If they first verified funds and there wasn't enough to cover the check, they would not allow the check to be deposited at all. All in all, there is something missing from this story. The story said she asked for permission to leave but doesn't say the supervisor gave her permission to do so. Maybe that is why she was fired.

Gap Filler
Gap Filler

@Hi_estComnDenomn Even you have to admit that sometimes you literally take your life in your own hands helping some people.


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