911 Supervisor Was Streaming Netflix In 34 Minute Delay In Dispatching Shooting

Coral Springs 911 dispatch supervisor Julie Vidaud claimed that a movie was playing, but that she wasn't watching it.

Coral Springs, FL – A Coal Springs 911 dispatch supervisor is facing an unpaid suspension for watching Netflix at work instead of handling a drive-by shooting call.

It took 34 minutes for an officer to be dispatched to the high-priority incident, NBC News reported.

The call for help was handed so poorly, the internal investigator referred to the situation a “catastrophic failure,” according to NBC News.

The incident occurred just before 7 p.m. on June 9, when a woman called the Coral Springs police 911 center to report that “something just blew through her car,” WFOR reported.

The caller said that the object that ripped through her vehicle might have been a bullet.

“Something shot through the back window and hit the front windshield and almost hit her head,” the incident report read, according to WFOR. “There is a hot metal piece still inside of the car that landed on her lap.”

The victim, Guadalupe Herrera, waited for an officer to show up for 16 minutes before she placed a second call to the 911 center, NBC News reported.

The frantic woman was upset that officers had not arrived, and was concerned that the attackers would shoot at her again, according to WFOR.

“I don’t know what to do,” Herrera said during one of the 911 calls, according to WITI. “I don’t know if I should get out of the car or drive away. What if they shoot again?”

When the call taker told her that an officer would respond “as soon as someone is available,” the victim opted to drive herself to the police department, WFOR reported.

Her sister also placed a call to 911 to report that “nobody came out.”

"It was a very hard situation," Herrera said, according to NBC News. "It was a drive-by shooting. My windshield was shattered. Nobody showed up."

Police later located the gunman, who has since been charged with attempted first-degree murder, WPLG reported.

The Coral Springs Police Department (CSPD) launched an internal investigation into the botched call, and discovered that the initial call taker coded the drive-by shooting as a “suspicious incident” instead of as a top-priority call, NBC News reported.

Department officials wanted to know why the on-duty supervisor, Julie Vidaud, didn’t catch the potentially deadly error, so they pulled data from her computer to see what she was doing.

That’s when they discovered that the most frequently used applications on her workstation during a 30-day period including the timeframe of Herrera’s call were movie-streaming applications, NBC News reported.

While Herrera was begging for help after being shot at, Vidaud had a two-hour Hilary Swank movie playing on her work computer, investigators said.

The dispatch supervisor claimed that movies were “constantly running in the background” on her computer, but denied allegations that she was watching them the whole time, WFOR reported.

She also claimed that she was working on employee performance evaluations during the time Herrera called.

Investigators said they were unable to prove that Vidaud lied to her supervisor, which would have been a violation of the department’s truthfulness policy, WFOR reported.

They did find that Vidaud violated policy by failing to supervise her employees.

“The evidence conclusively shows that Vidaud spends an inordinate amount of time conducting personal business on the computer to include playing streaming TV and movies,” the internal affairs investigation report read, according to WFOR.

“I wish I would have caught it,” Vidaud said of the botched drive-by shooting call. “So, I mean, I failed that particular call, and I hate that.”

Vidaud also argued that she did “everything that I was supposed to do” after she learned that an officer had not been dispatched to the priority call promptly, according to WITI.

The two employees who handled Herrera’s calls to the 911 center have been fired, WFOR reported.

Another employee was given an official reprimand, according to WPLG.

Vidaud is expected to be placed on unpaid leave for a period of just two days as a result of the incident, according to NBC News.

CSPD has since implemented a policy banning media streaming on any device while on shift.

Comments (28)
No. 1-13
jakki taylor
jakki taylor

Television and streaming entertainment have NO business in a dispatch center and personal phones should be subject to search and seizure.

Bodie
Bodie

She need's to be Fired without a doubt!!!

shooter
shooter

Firing her is about the worst punishment, if they decide to, that could be meted out.

There is no criminal or civil liability associated with her inaction.

Just-My-Thoughts.
Just-My-Thoughts.

🤦‍♀️

Excalibr4
Excalibr4

More of a workplace culture than an employee problem. Any workplace that lets you stream shows on a company computer, on company time, is asking for trouble. If they fire her it would be a scapegoat move, rather proactive measure to improve how 911 calls are handled.

Jones24
Jones24

It’s every where now. I was at a restaurant last night and the guy behind the sushi area was standing there with his cell phone out texting or whatever. Very unprofessional. At Ollies the guy stocking the shelf was bent over the cart texting. New age I guess

NomonK
NomonK

And liberals want to have Gun Free Zones, take or Confiscate guns, more laws controlling guns. Those that think so are stupid Controlling Socialist.
Call 911 for help? My call goes to my brain to Draw my gun and protect whomever needs protecting.

Patriot63
Patriot63

An unpaid suspension that's a joke. She should be terminated immediately. With that kind of work ethic she could cause a death if she hasn't already. She just so happened to get caught this time. It's obvious that her heart isn't into her job to be there 100% for those in need no matter what she may say or portray herself to be. Actions speak louder then Words.

RetNCPD
RetNCPD

How hard is it to actually take some pride in your work while at work? Let's try this. While at work, do work things. When home play all you want. People are stupid.

Brian N
Brian N

They have to actually tell people you cant stream movies in the freaking 911 CALL CENTER? The dispatcher should be fired for sheer stupidity

IseeWhereThisIsGoing
IseeWhereThisIsGoing

Do you expect her to monitor every call that comes into the 911 center? the employees who screwed up were fired. How would the supervisor have caught the error, unless someone asked her about it? If it's slow and the dispatcher wants to watch TV or netflix, provided she is monitoring the radio, and available for any issues that are brought to her attention, what's the big deal? Have any of you ever worked in a 911 center? It's not always super busy, especially between 3am and 6am on the night shift.

Sounds like the department was looking for a reason to discipline the supervisor for this incident.

ToniG
ToniG

Seriously a 2 day unpaid suspension???! She should be fired she is in a job where every second could mean life or death not to mention as a supervisor she is supposed to set an example.

Det_John_Kimble
Det_John_Kimble

So folks when the cops don't get there in less than 5 minutes when you call 911, keep in mind sometimes they have dispatchers like that...........