911 Operator Sentenced For Hanging Up On Thousands Of Callers

A former 911 operator in Texas was sentenced on Wednesday.

Harris County, TX – A Harris County 911 operator has been sentenced to 10 days in jail, after she hung up on “thousands” of people who placed emergency calls for help, prosecutors said.

A jury found Crenshanda Williams, 44, guilty of interference with emergency telephone calls on Wednesday, the Houston Chronicle reported.

In addition to the brief jail sentence, Williams was also ordered to serve 18 months on probation.

An investigation into Williams’ behaviors was initiated after routine monthly audits by Houston Emergency Center officials found that Williams had a high volume of “short calls,” which lasted less than 20 seconds.

Prosecutors discovered that in “thousands” of these short calls, Williams had hung up on the reporting parties, the Houston Chronicle reported.

“Thousands of short calls have been attributed to the defendant from October 2015 through March 2016,” court documents noted, according to KTRK.

She was fired by the city in August of 2016, having worked for the agency for 18 months, the Houston Chronicle reported.

In one 2016 instance, a man called 911 to report two speeding vehicles on a section of highway where two people had been killed in a speeding-related crash several weeks prior, FOX News reported.

When the call disconnected, the man initially believed there was a problem with the cell phone connection, so he called 911 again.

Before he was able to finish explaining what he had witnessed with regards to the speeding vehicles, Williams cut him off yet again.

“Ain’t nobody got time for this. For real,” Williams said, according to FOX News.

On another occasion, Williams hung up on a caller who was attempting to report a violent robbery, the Houston Chronicle reported.

According to CNN, the reporting party saw a man with a gun at a store and heard shots fired, but Williams hung up on him twice, without giving him the opportunity to explain what had occurred.

The man finally reached a different 911 operator, who took his information and dispatched officers to the scene, where they found the store manager shot to death.

"The citizens of Harris County rely on 911 operators to dispatch help in their time of need," Assistant District Attorney Lauren Reeder told KTRK. "When a public servant betrays the community's trust and breaks the law, we have a responsibility to hold them criminally accountable."

Williams’ attorney, Franklin Bynum, said that his client had been “going through a hard time in her life” when she hung up on the 911 callers, FOX News reported.

“Punishing her doesn’t do anything to fix the problems that still exist at the emergency center,” Bynum claimed.

Williams’ supervisor was placed on a year of internal probation, the Houston Chronicle reported.

Comments (52)
No. 1-50
DieselDawg
DieselDawg

But she has Black Race Privilege. Rules and laws that apply to others dont apply to her.

Hgreen
Hgreen

She should have been fired...not put on probation. If someone had died because she hung up on the caller then she should be punished severely. Could she have prevented the death of the shop keeper if she had gotten police out there sooner? I think so. Jail time is needed

theJacob
theJacob

This piece of black trash has no clue to the possible danger to lives she has affected by her attitude. 10 days is a joke to someone like her and most likely wont make any difference.

D.Giordano
D.Giordano

10 days and she very well could have cost the shopkeepers life. Not enough time!

gjkozy
gjkozy

I have seen people who are not qualified for their job because of affimative action. The problem is compounded by the threat of being accused of racial discrimination when a employer tries to disipline a bad worker.

Affirmative action was to prevent discrimination but had the effect of putting people into jobs that they really don't have skills for.

I have to ask, was there a probation period? This is not the first time that I have hear of a 911 operator being grossly negligent in their job.

Ndjazz
Ndjazz

10 days in jail???? Is that all.. Needs to be much longer. Awwww poor baby was going through a hard time in her life. Suck it up buttercup and DO the job you were hired to do. This " punishment" is a slap in the face to the people of Harris County.

Cho-dai
Cho-dai

Excuse me; that woman has some serious control issues as well as hyper-critical judging & that begins during the formative years shaped over time by the environment. NO amount of external change is going to fix this woman. She has to realize & admit the problem is "her" for any treatment to be effective. She's lucky the charges were not harsher as one could argue she was an accessory to some of the crimes by not reporting them. I know plenty of instances where ppl were liable for NOT reporting crimes to the police which is what she did when she failed to dispatch the police to the scene.

Ginger1959
Ginger1959

10 days.. for real.. that's it?!?!?! yes I know she got 18 months probation but seriously 10 days in jail.... sincerely hopes karma pays her a " special " visit & when she tries to dial 911 it automatically goes to a recording of " you reap what you sew "...

SheepDog2018
SheepDog2018

Williams was fired, her supervisor was placed on Internal Probation. If Williams had dispatched the cops to the scene then yes the shopkeeper could have been saved. Williams got 10 days in jail and 18 months probation. Reading is key and fundamental in reading comprehension did you even read?

RCK
RCK

Jail time is not about rectifying the problem but PUNISHING the problem for total disregard of the public she was to serve. One call which was cut short by this massive POS involved the report of a shooting in which a person died. 10days? That is justice??? That is pure BS! Her sentence should be counted in years, and damn sure not in days. Her sentence is a nothing but a bad joke. WHoever agreed to it should never be reelected.

Big_Tex
Big_Tex

Look at that photo-Ratchet-ass sista' with 'tude

DeliajF
DeliajF

I believe all lives matter. It’s color that doesn’t. It’s clear to me that this woman has a mental defect — something chemically or structurally wrong with her brain that prevents her from developing a conscience. She apparently is unable to feel sympathy, empathy, or to care about accepting responsibility for her job. She needs a psychiatrist. But first, she needs to experience an appropriate punishment for her crime. Ten days doesn’t cut it. Just desserts would be for her to experience the same thing. If she has any children, God help them.

ajesse78
ajesse78

The look on her face just tells you how little she cares.

Marxest
Marxest

"This piece of black trash"
Wow their sure are a lot of bigots on this LEO site. But aside from The Jacob asshole... This woman should NEVER have been hired. She shark in a skin suit. I actually feel that she should have received a more harsh penalty! I would have given her a MONTH of Jail....

LegalGenius1965
LegalGenius1965

She looks like a bitch with a bad attitude. Good riddance.

Just-My-Thoughts
Just-My-Thoughts

Wow........just Wow.

ChrisLan
ChrisLan

Should be charged with murder, but..

BEETA
BEETA

This is a shame.. How many people is she responsible for allowing to die. She should be fired and given a 5 yr sentence with 10 yr probation. It is today where there is not punishment for crimes committed of this magnitude.

grafra102
grafra102

I hope her family never needs 911, nor her too, black bitch, she need not jail but prison because one person died because of her!!!!!

akbt4eternity
akbt4eternity

Bitch needs to go to prison!! 10 days in jail is absolute bullshit!!

NTPD935Ret
NTPD935Ret

10 f’in days!!!!!!! Are you kidding me???!!! Liberal judges are destroying the judicial system. There is no justice any longer.

akbt4eternity
akbt4eternity

And could you imagine what the family members of the dead store keeper must be thinking?!?! This bitch deserves to rot in prison

artsiecl
artsiecl

amen, probation is not enough, she needs to go to jail for one year - pay a huge fine and lose her job......no wonder how many lives were lost if we all just knew.....

guckie203
guckie203

Pants up...don't loot.

61mouse
61mouse

She needs a 911 call to Nutrisystem

The express
The express

Funny how all the people doing bad things have mental issues when they go to court.

Skidoo
Skidoo

Some people are so creative when naming their kids. Crenshanda was most likely named for the Crenshaw District in South Central LA.

MAD AS HELL
MAD AS HELL

HOPE SHE CALL 911 AND GET HANG UP ON HER SHE NEED TO GO TO PRISON 5 YEARS FOR EACH ACT I'M MAD AS HELL TOWARD THE SYSTEM

Muddog13A
Muddog13A

Um...Isn't "Aiding and abetting the escape of a suspect" a prosecutable offence, and with a bigger sentence ? sounds like y'all need to look at the prosecutor too..

Dode
Dode

How about obstructing a police investigation? Aiding and abetting a murder? Causing undue stress on others?

lego2006
lego2006

Nothing from "Highest Common Denominator"? Figures...

K9smatter
K9smatter

He tried...she hung up on him!
ROFLMAO 😂

lego2006
lego2006

Hilarious!! 🤣

Hi_estComnDenomn
Hi_estComnDenomn

@lego2006 @K9smatter
Are both of you on my dick as well?

It's getting crowded down there. Y'all might have to take a number or fight @LEO0301 for his spot.

lego2006
lego2006

A little touchy, aren't we? Jeepers, I thought you had thicker skin. Interesting that you went directly into the gutter, when neither one of us did. I thought you once said that you're not disrespectful to women, especially someone old enough to be your mother. Not only have you avoided commenting on the actual storyline, but you've apparently lost your sense of humor as well. I'm disappointed in you.

Ticked Tom
Ticked Tom

Another black cop hater trying to get some non blacks killed and cops placed in more elevated situations due to the delayed response

Hi_estComnDenomn
Hi_estComnDenomn

@lego2006
When did i say i wasn't disrespectful to women? I'm equal opportunity, clown. In what world does you having a vagina and mentioning me in your comment NOT mean you can get these insults?

Stop hiding behind your gender and woman up.

Hi_estComnDenomn
Hi_estComnDenomn

@RunCop
DumbCop, I'm confused by your statement. My play cousin's what?

Diane_H
Diane_H

I want to know why she only got 10 days. That is total BS when she cost someone their life. At least one of those calls were depending on 911 to save their lives. She should get WAY worse.

StandsWithPolice
StandsWithPolice

People died and this waste of air get a light sentence? WTF! Is it because she is Black or what? I don't get it. The families who lost loved ones will never see them again yet this POS gets to see her family. She needs to be locked away. And Blacks say White people get all the breaks. Karma is going for this Tub of Lard that is for sure!

StandsWithPolice
StandsWithPolice

She did cause deaths. A man had a heart attack and when police finally got there after getting another dispatcher it was too late. The store keeper was killed after 2 calls netted her not another dispatcher. Had the call went out to police the man would still be alive. He even gave the money to the criminal and was still shot dead. Others it is coming out died at her hands. Why was she let go easy it is because she is Black and they don't want to offend or deal with protesters. If I was one of the families I would sue the shit out of the city and police even though I am for police because they did nothing to help get her convicted harder sentencing. They were all playing the Politically Correct game and it cost others their loved ones!

CloserFocus
CloserFocus

She should have been charged as AN ACCOMPLICE to these acts! And spent plenty of time behind bars for Negligent Homicide. This finger slap is disgusting on so many levels. I hope the families of HER victims, bring their own charges against her & SUE.