How to Report a Tech Issue

As the Blue Lives Matter site evolves, and especially as new features arrive, there may be glitches.

With literally millions of combinations of device types, screen sizes, OS versions, browser versions, network connections and other variables in the field, it’s not possible to test every variation, so your help and feedback is essential. Facebook, Google and others rely heavily on user feedback and so do we.

Describing the problem in the comment section of this post will help us resolve it much faster. Here are some important things to include:

  • From your browser, copy/paste the URL of the relevant page(s)
  • Describe exactly what you tried to do, where you clicked, and what happened
  • Please include screenshot(s) if possible, especially if you got an error message
  • Are you on desktop, mobile, or tablet?
  • Device type, OS version, browser and version

Comments (20)
No. 1-17
t-man
t-man

When I click on a new story, my keyboard always pops up. iPad Pro

OfficerBlue
OfficerBlue

Editor

Thank you.

Ace17
Ace17

It just said the uploader did not make this video available in your country. I have no issue. I just was aked to report my problem to futher help #bluelivesmatter. I'm using an android smart phone and I was able to find the video on YouTube. Thank you #bluelivesmatter👮💙🇺🇸

billso
billso

@t-man Good now?

Maeve
Maeve

Whenever I use the site on google chrome, if I click on a link or scroll down enough so that anything has to load, the page just turns to solid white, here's a clip of this happening (https://gyazo.com/72581d9e7f64fe67b52f6383d2a033f8), so I was wondering if this is an issue with the site or censorship by google, which, to be honest, i wouldn't be very surprised about at this point.

fedupveteran
fedupveteran

Won't let me comment past 1st character on any story.

John-Brown
John-Brown

@OfficerBlue, today, the front page is not fully loading. You can not scroll down to previous stories.

Backtheblue1985
Backtheblue1985

I hit the "post to" button and it just turns white, nothing happens.

Tori28
Tori28

I hit the "post to" button and it just turns white, nothing happens

JMGoshert
JMGoshert

I go to post a new story and the publish to button is grayed out and it won't let me post it.

632534
632534

Trying to post in community a new post with a link to a gofundme page. The post to wont give a drop down option or allow me to post anything. It is happening on my cellhphone and now laptop (Windows 7), here is the info for laptop.

I have been trying for 2 weeeks now to post to community or new story and neither will allow a post tab to work. Thank you!

Sivaas_
Sivaas_

Have been attempting for a few weeks to login by simply clicking on "Login with Google" button, but it goes to a white screen that says there's an error. Had to actually type in email and reset/make a password.

TexasBoomer
TexasBoomer

What's the pixel size of profile pictures? Could not upload any. Thanks

Baxter12
Baxter12

Someone hacked my account. I'm not Baxter 12. I need to re-update & new password

Jim H. - Virginia US
Jim H. - Virginia US

I have a tech issue. Every time I post a link to a video hosted at LiveLeak, it disappears after a short time. You should allow LiveLeak links; there are lots of good police videos there. The courtesy of a reply would be appreciated. Thanks.

Jim H. - Virginia US
Jim H. - Virginia US

Will you please stop it with preventing links from being posted? Now you won't allow arrests.org, and they used to work fine. It's getting ridiculous. It's your website, so do what you want, but I will go elsewhere where freedom of expression is supported.