How to Report a Tech Issue

Oct 18, 2017

As the Blue Lives Matter site evolves, and especially as new features arrive, there may be glitches.

With literally millions of combinations of device types, screen sizes, OS versions, browser versions, network connections and other variables in the field, it’s not possible to test every variation, so your help and feedback is essential. Facebook, Google and others rely heavily on user feedback and so do we.

Describing the problem in the comment section of this post will help us resolve it much faster. Here are some important things to include:

From your browser, copy/paste the URL of the relevant page(s)
Describe exactly what you tried to do, where you clicked, and what happened
Please include screenshot(s) if possible, especially if you got an error message
Are you on desktop, mobile, or tablet?
Device type, OS version, browser and version

Comments (24)

No. 1-18

t-man

Oct 19, 2017

When I click on a new story, my keyboard always pops up. iPad Pro

OfficerBlue

Editor

Oct 19, 2017

Thank you.

Ace17

Oct 23, 2017

How to Report a Tech Issue - Blue Lives Matter

As the Blue Lives Matter site evolves, and especially as new features arrive, there may be glitches.

www.themaven.net

Ace17

Oct 23, 2017

It just said the uploader did not make this video available in your country. I have no issue. I just was aked to report my problem to futher help #bluelivesmatter. I'm using an android smart phone and I was able to find the video on YouTube. Thank you #bluelivesmatter👮💙🇺🇸

billso

Oct 25, 2017

@t-man Good now?

Maeve

Jan 21, 2018

Whenever I use the site on google chrome, if I click on a link or scroll down enough so that anything has to load, the page just turns to solid white, here's a clip of this happening (https://gyazo.com/72581d9e7f64fe67b52f6383d2a033f8), so I was wondering if this is an issue with the site or censorship by google, which, to be honest, i wouldn't be very surprised about at this point.

Gyazo - Not Found

gyazo.com

fedupveteran

May 13, 2018

Won't let me comment past 1st character on any story.

John-Brown

May 21, 2018

@OfficerBlue, today, the front page is not fully loading. You can not scroll down to previous stories.

Backtheblue1985

Nov 14, 2018

I hit the "post to" button and it just turns white, nothing happens.

Tori28

Nov 18, 2018

I hit the "post to" button and it just turns white, nothing happens

JMGoshert

Feb 10

I go to post a new story and the publish to button is grayed out and it won't let me post it.

632534

Feb 27

Trying to post in community a new post with a link to a gofundme page. The post to wont give a drop down option or allow me to post anything. It is happening on my cellhphone and now laptop (Windows 7), here is the info for laptop.

Community

See current events in police news from law enforcement officers at Blue Lives Matter

defensemaven.io

I have been trying for 2 weeeks now to post to community or new story and neither will allow a post tab to work. Thank you!

Sivaas_

May 10

Have been attempting for a few weeks to login by simply clicking on "Login with Google" button, but it goes to a white screen that says there's an error. Had to actually type in email and reset/make a password.

TexasBoomer

Jun 4

What's the pixel size of profile pictures? Could not upload any. Thanks

Baxter12

Jun 21

Someone hacked my account. I'm not Baxter 12. I need to re-update & new password

Jim H. - Virginia US

Sep 8

I have a tech issue. Every time I post a link to a video hosted at LiveLeak, it disappears after a short time. You should allow LiveLeak links; there are lots of good police videos there. The courtesy of a reply would be appreciated. Thanks.

Jim H. - Virginia US

Oct 14

Will you please stop it with preventing links from being posted? Now you won't allow arrests.org, and they used to work fine. It's getting ridiculous. It's your website, so do what you want, but I will go elsewhere where freedom of expression is supported.

Jim H. - Virginia US

Oct 27

Re: Direct Message Notification Icon Not Clearing

As of 10/27/2019, the mugshots I posted (issue below) are back. Thank you.

Another issue that began recently, is that the direct message notification icon on the far left of the screen does not clear after reading all messages. It used to work.